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Thursday, 18 June 2020
Page: 4959


Dr McVEIGH (Groom) (13:46): All members of this parliament, I'm sure, are rightly interested in the performance of Australian banks. Indeed, it's a topic of discussions, debates, committee hearings and even a royal commission. It's incumbent on me to refer to Heritage Bank, the country's largest customer owned banking organisation, based in my city of Toowoomba, which has been named by Forbes magazine for the second year in a row the No.1 bank in Australia. This is their second annual list of the world's best banks, and to have our bank again top the listing in Australia is indeed a great honour. It was also named Australia's most authentic bank by international analysts J.D. Power earlier this year. This was in terms of overall satisfaction, the subcategories of trust, terms and conditions, customer services, digital services and financial advice. I give a big shout-out to the chairman of the board, Kerry Betros; the CEO, Peter Lock; and all of the staff of Heritage Bank based in Toowoomba. To have them focused on performance not only in our region but right across the nation, with millions of Australians affected by their activities, is indeed a great honour for our region. It's a great benefit for the whole nation. They are doing us proud.