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Election commitment delivered.

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Media Release

Election commitment delivered

14 February 2008

The Minister for Human Services, Senator Ludwig, today announced the successful delivery of another election commitment with the closure of the Local Liaison Officer (LLO) program. This will result in a saving of $1.6million of taxpayers’ money over the next four years.

Senator Ludwig said closing the LLO program was going to reduce needless duplication in service delivery.

“This measure will not diminish the relationship that exists between the Agencies and the offices of elected representatives. Human Services Agencies have worked to build a strong connection with their local communities, including MPs and Senators, and this connection will continue.”

“No former Local Liaison Officers have lost their jobs because of these changes, as the staff who were undertaking the LLO service did so in addition to their regular duties,” Senator Ludwig said.

An additional electorate officer was allocated to every MP and Senator from 1 July 2007. Senator Ludwig said that these officers can contact the Agencies directly with any constituent enquiries, eliminating duplication and maintaining the strong relationship, high levels of service and responsiveness across the Human Services Agencies.

The LLO program was introduced in February 2005 for Members of the House of Representatives and March 2005 for Senators to assist the parliamentarians in handling constituents’ enquiries about the six Human Services Agencies - Centrelink, Medicare Australia, the Child Support Agency, Australian Hearing, CRS Australia and the HSA Group.

The decision to bring the program to an end was announced by Labor on 8 August 2007, as part of the ‘Cleaning Up Government’ election commitment to increase government accountability and create administrative savings.

Media Contact: Barb Barrett—0448 469 787.

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