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Election technology shows outsourcing success.

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Minister for Finance and Administration








The successful supply of information technology infrastructure to the Australian Electoral Commission for the recent Federal Election is an excellent example of successful IT Outsourcing.


The Australian Electoral Commission (AEC) outsourced its information technology infrastructure requirements to CSC as part of the group of Commonwealth agencies known as ‘Cluster 3’ in March 1998.


The Cluster 3 contract was worth approximately $160 million over five years, which represented savings of about $60 million on anticipated spending to the participant Agencies. Substantial industry and regional development were also achieved as contractual commitments.


CSC took responsibility for services from 1 July 1998 with an official transition period of three months, until 1 October 1998.


The contract included specific service levels for the election period and a requirement for the successful tenderer to immediately replace the AEC’s computer network with a new desktop infrastructure.


The federal election was called a full month before the end of the official handover period, only two months after CSC commenced supply to Cluster 3.


CSC has provided for the AEC since 1 July;


·  The roll out of 1000 PC’s to 160 different sites while establishing a new Email, LAN and support infrastructure, completing the new network 1 week before the Election was called.


·  Increased service levels to meet AEC requirements during the election period.


·  Designed and commissioned telephone call centres in each State with queueing functionality to support AEC’s national telephone enquiries number,


·  Set up Senate Scrutiny centres in each State capital to facilitate a Computerised Senate Scrutiny System being used for the first time in federal elections.


·  Liaised successfully with AEC’s in-house applications teams to ensure the election night system was robust and responsive


·  Set up of the National Tally Room infrastructure, comprising 100 terminals at the Tally Room, as well as media data feeds and terminals at political sites throughout Australia.


CSC’s superb performance during the election period and on the election night exceeded the AEC’s expecta tions. This experience shows how Government agencies and IT outsourcers can work together to produce excellent results.


I will be releasing further information on the IT outsourcing agenda for the second Howard Government in the near future.



For further information:


Anna Schulze, Minister Fahey’s office, 02 6277 7400