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Labor welcomes telco industry proposal to expand complaints reporting



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MICHELLE ROWLAND MP

SHADOW MINISTER FOR COMMUNICATIONS

MEMBER FOR GREENWAY

LABOR WELCOMES TELCO INDUSTRY PROPOSAL TO EXPAND

COMPLAINTS REPORTING

Labor welcomes a proposal from the telecommunications industry to expand the

scope of Complaints in Context reporting, which reports on the number of new

complaints for a retailer as a proportion of their services in operation.

This is a sensible and pragmatic measure to expand the participation of

telecommunications providers in the reporting scheme, and can in turn improve

public access to comparable baseline measures on the service performance.

In contrast to these pragmatic steps, the Turnbull Government is all over the shop.

Its consumer agenda is two years behind schedule, lacks cohesion, and is

characterised by proposals that fail to address the key incentive structures that too

often work against consumer interests.

Labor’sNBN Service Guarantee will establish the right incentives to encourage the

telecommunications supply chain to deliver more responsive service and better

safeguard individual consumers and small businesses against excessive NBN

downtime.

Strengthening wholesale service standards on the NBN also has the strong

support of stakeholders including:

 The NBN Joint Parliamentary Standing Committee

 Small business groups

 Consumer groups such as ACCAN

 Retail service providers

 Internet Australia

It’s time this out of touch Minister focused on consumer outcomes, rather than how

to sweep complaints under the rug.

Labor remains the only party committed to placing consumers at the core of its

policy agenda, and willing to back that up with effective action.

TUESDAY, 10 JULY 2018

MEDIA CONTACT: LUKE HEFFERNAN 0409 818 001

Authorised by Noah Carroll, ALP, Canberra.