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Tuesday, 6 December 1983
Page: 3344

Question No. 536

Mr Lloyd asked the Minister for Communications, upon notice, on 15 September 1983:

(1) Is he able to say whether Specialised Chemical Products Pty Ltd, of Fyshwick, Australian Capital Territory, is threatening to close down and put 54 employees out of work because of continual problems with Telecom Australia.

(2) Has his attention been drawn to allegations that Telecom has failed to reply to letters, respond to complaints about faulty meters, failed to install telemeters and has repeatedly lost the file; if so, what action will he take to overcome any problems and guarantee the employment of these people.

Mr Duffy —The answer to the honourable member's question, based on advice from the Australian Telecommunications Commission, is as follows:

(1) Telecom is not able to either confirm or deny the threatened closure of the company.

(2) Mr C. C. Borg, Chief Executive, Specialised Chemical Products Pty Ltd, has approached Telecom on several occasions and investigation of Mr Borg's complaints have continued since June 1982 on both his home and business telephone services. Although Telecom acknowledges that there could have been closer liaison with Mr Borg during the course of the investigation, at no stage was the file misplaced or lost.

Mr Borg's enquiries with Telecom related to three separate matters, (a) the faults affecting his business telephone services; (b) the metered calls charged on both his business and private telephone services; and (c) the provision of telemeters.

Mr Borg telexed my office concerning his inquiries on 14 September 1983, and I have responded in detail to the matters raised.