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May 2022

The Senate

Community Affairs Legislation Committee

Budget estimates 2022-23

© Commonwealth of Australia 2022

ISBN 978-1-76093-402-6

This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivs 4.0 International License.

The details of this licence are available on the Creative Commons website: https://creativecommons.org/licenses/by-nc-nd/4.0/.

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Contents

Committee Members .......................................................................................................................... v

Abbreviations ................................................................................................................................... vii

Chapter 1—Overview ......................................................................................................................... 1

Portfolio oversight .............................................................................................................................. 1

Health portfolio ......................................................................................................................... 1

Social Services portfolio ........................................................................................................... 2

Questions on notice.............................................................................................................................. 2

Hansard transcripts ............................................................................................................................. 2

Acknowledgments .............................................................................................................................. 3

Chapter 2—Key issues........................................................................................................................ 5

Health portfolio hearing-1 April 2022 .............................................................................................. 5

Corporate matters ..................................................................................................................... 5

Outcome 3: Ageing and Aged Care ....................................................................................... 5

Outcome 1: Health Policy, Access and Support ................................................................... 6

Health portfolio hearing-6 April 2022 .............................................................................................. 7

Whole of portfolio / corporate matters .................................................................................. 7

Outcome 1: Health Policy, Access and Support ................................................................... 8

Outcome 2: Individual Health Benefits ................................................................................. 8

Outcome 3: Ageing and Aged Care ....................................................................................... 8

Outcome 4: Sport and Recreation ........................................................................................... 9

Social Services portfolio hearing-1 April 2022 .............................................................................. 10

Outcome 1: Social Security .................................................................................................... 10

Outcome 2: Families and Communities............................................................................... 10

Outcome 3: Disability and Carers ......................................................................................... 11

Services Australia .................................................................................................................. 11

Social Services portfolio hearing-7 April 2022 .............................................................................. 11

Whole of portfolio / corporate matters ................................................................................ 11

Outcome 1: Social Security .................................................................................................... 12

Outcome 2: Families and Communities............................................................................... 12

Outcome 3: Disability and Carers ......................................................................................... 13

iv

Services Australia ................................................................................................................... 13

Appendix 1—Tabled documents .................................................................................................... 15

v

Committee Members

Chair Senator Wendy Askew LP, TAS

Deputy Chair Senator Janet Rice AG, VIC

Members Senator Nita Green ALP, QLD

Senator Andrew McLachlan CSC LP, SA

Senator Helen Polley ALP, TAS

Senator Dean Smith LP, WA

Senators in attendance Senators Abetz, Antic, Ciccone, Cox, Grogan, Hughes, Lines, McAllister, Mirabella, O’Sullivan, Patrick, Rennick, Roberts, Steele-John [by videolink], Urquhart, Watt.

Secretariat Pothida Youhorn, Committee Secretary Christopher Dyer, Senior Research Officer Lorraine Watson, Research Officer Claire Holden, Administrative Officer

PO Box 6100 Parliament House Canberra ACT 2600 Phone: 02 6277 3515 Fax: 02 6277 5829 Email: community.affairs.sen@aph.gov.au Internet: www.aph.gov.au/senate_ca

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Abbreviations

CDC Cashless Debit Card

MBS Medicare Benefits Schedule

MRI Magnetic Resonance Imaging

NDIA National Disability Insurance Agency

NDIS National Disability Insurance Scheme

1

Chapter 1 Overview

1.1 The Senate Community Affairs Legislation Committee (committee) examined the proposed 2022-23 budget expenditure for the Health portfolio and the Social Services portfolio at public hearings held on 1, 6, and 7 April 2022.

1.2 This report does not attempt to analyse the evidence presented to the committee; however, it outlines the key issues considered by the committee during its examination of the proposed 2022-23 budget expenditure.

1.3 The Senate referred the following documents to committees for examination and report:

 particulars of proposed expenditure in respect of the year ending on 30 June 2023 [Supply Bill (No. 1) 2022-2023];  particulars of certain proposed expenditure in respect of the year ending on 30 June 2023 [Supply Bill (No. 2) 2022-2023]; and  particulars of proposed expenditure in relation to the parliamentary

departments in respect of the year ending on 30 June 2023 [Supply (Parliamentary Departments) Bill (No. 1) 2022-2023].1

1.4 The Portfolio Budget Statements for 2022-23 were tabled in the Senate on 29 March 2022.2

Portfolio oversight 1.5 The committee is responsible for examining the proposed expenditure of the department and agencies within the Health portfolio and the Social Services portfolio.3

1.6 Agencies within the Health portfolio and Social Services portfolio have remained unchanged since the 2021-2022 Budget estimates.4

Health portfolio 1.7 The committee examined the outcomes of the Health portfolio at its hearings on 1 and 6 April 2022. Evidence was provided by the Minister for the National Disability Insurance Scheme, Senator the Hon Linda Reynolds CSC.

The Minister for Health and Aged Care was represented by

Senator the Hon Anne Ruston. Evidence was also provided by senior officers

1 Journals of the Senate, No. 138, 29 March 2022, pp. 4609-4610.

2 Journals of the Senate, No. 138, 29 March 2022, p. 4610.

3 Journals of the Senate, No. 42, 13 February 2020, pp. 1368-1369

4 Administrative Arrangements Order (Cth), as amended by Orders in Council dated 2 July 2021.

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of the Health portfolio led by the Secretary of the Department of Health, Dr Brendan Murphy.

1.8 Specifically, the committee heard evidence from all outcomes of the Department of Health, as well as from the Aged Care Quality and Safety Commission, Therapeutic Goods Administration, Office of the Gene Technology Regulator, National Rural Health Commissioner, Sport Australia and Sport Integrity Australia.5

Social Services portfolio 1.9 At its hearings on 1 and 7 April 2022, the committee examined the outcomes of the Social Services portfolio. Evidence was provided by

Senator the Hon Anne Ruston, Minister for Families and Social Services and Minister for Women's Safety. Evidence was also provided by the Minister for Government Services, Senator the Hon Linda Reynolds CSC and senior officers of the Social Services portfolio, led by the Secretary of the

Department of Social Services, Mr Ray Griggs AO CSC.

1.10 The committee heard evidence from outcomes 1, 2 and 3 of the

Department of Social Services as well as the National Disability Insurance Agency (NDIA), NDIS Quality and Safeguards Commission, and Services Australia.6

Questions on notice 1.11 In accordance with Standing Order 26, the committee informed the departments and their agencies of the agreed deadline of Friday, 20 May 2022 for the receipt of answers to questions taken on notice.

1.12 Tabled documents from the hearing, along with responses to questions on notice and additional information provided to the committee are tabled in the Senate and uploaded to the committee's website.7

Hansard transcripts 1.13 A verbatim record of the committee's hearings is made via the

Committee Hansard, which is published on the estimates webpage.8

1.14 References in this report are to the proof Committee Hansard. Page numbers may vary between the proof and the final versions of the Committee Hansard.

5 Committee Hansard, 1 April 2022; Committee Hansard, 6 April 2022.

6 Committee Hansard, 1 April 2022; Committee Hansard, 7 April 2022.

7 See https://www.aph.gov.au/Parliamentary_Business/Senate_estimates/ca

8 The Committee Hansard is published online at: https://www.aph.gov.au/Parliamentary_Business/

Senate_estimates/ca/2022-23_Budget_estimates

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Acknowledgments 1.15 The committee thanks the ministers and officers of the Health portfolio and Social Services portfolio who provided evidence and support for the committee's hearings.

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Chapter 2 Key issues

2.1 At the 2022-23 Budget estimates hearings, the Senate Community Affairs Legislation Committee (committee) considered matters relating to the expenditure and operations of the Australian Government for the health and social services portfolios.

2.2 The key issues considered by the committee during the hearings are reported in this chapter. Key issues reported include references to the

Committee Hansard, which provides a verbatim record of the evidence received by the committee.

Health portfolio hearing-1 April 2022

Corporate matters 2.3 The Government provided an update on the COVID-19 vaccine rollout. Lieutenant General John Frewen, Coordinator General, Operation COVID Shield, provided the following data on vaccination rates for vulnerable and

hard-to-reach cohorts:

…90.9 per cent of aged-care residents and over 98 per cent of aged-care workers are fully vaccinated; 86.9 per cent of disability residents, 85.4 per cent of NDIS participants and 94.5 per cent of disability support workers are fully vaccinated; 80.1 per cent of Indigenous Australians are fully vaccinated; and 80.1 per cent of 12-15 year-olds are fully vaccinated.1

Outcome 3: Ageing and Aged Care 2.4 The committee discussed the Government’s $18.8 billion funding package for the aged care sector, with a focus on workforce and wages.2

2.5 The committee asked for an update on the Government’s response to recommendations made in the final report by the Royal Commission into Aged Care Quality and Safety.3

2.6 The committee also discussed the Royal Commission’s recommendation for minimum staff time standards for residential care.

Senator the Hon Linda Reynolds outlined that the Government has:

1 Committee Hansard, 1 April 2022, pp. 4-5.

2 Committee Hansard, 1 April 2022, pp. 9-14, 27-39.

3 Committee Hansard, 1 April 2022, pp. 6-11, 14, 16, 27-29.

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…accepted the royal commission's recommendation for an increase in the aged-care minutes and we're responding through measures to the residential aged-care services and sustainability funding drive to do that. From 1 July 2024 the minimum staff standard should increase to require approved providers to engage registered nurses, enrolled nurses and personal care workers for the average resident for at least—at least— 215 minutes per resident, per day. This is backed by that extra $3.9 billion in additional funding. We are also supporting our nurses with a wage bonus to attract more nurses into aged care.4

2.7 The committee inquired into the progress of bonus payments grants for aged care workers and the Government’s nutrition-based funding uplift for aged care providers.5

2.8 The committee also asked about the following topics:

 the sustainability of regional aged care facilities;6  eliminating the use of chemical restraints in residential aged care homes;7  additional COVID-19 vaccination for aged care residents and workers;8  funding for home care packages under the Home Care Workforce Support

Program;9 and  the role of allied health in aged care.10

Outcome 1: Health Policy, Access and Support 2.9 The committee discussed COVID-19 vaccinations and the role of boosters in reducing rates of serious illness. Chief Medical Officer, Professor Paul Kelly, explained the importance of vaccination in Australia’s public health response

to COVID-19:

There’s no doubt that the absolute best way to avoiding COVID-19 has been vaccination…They are a safe and effective way of preventing death. They are a safe and effective way of preventing severe complications of disease…vaccination is protection against infection as well as severe disease.11

4 Committee Hansard, 1 April 2022, p. 7.

5 Committee Hansard, 1 April 2022, pp. 12-14, 21-22, 26, 38.

6 Committee Hansard, 1 April 2022, pp. 16-17, 36-37.

7 Committee Hansard, 1 April 2022, pp. 15, 30-32.

8 Committee Hansard, 1 April 2022, p. 32.

9 Committee Hansard, 1 April 2022, pp. 15-16, 34-36.

10 Committee Hansard, 1 April 2022, pp. 24-25, 33.

11 Committee Hansard, 1 April 2022, p. 40.

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2.10 Departmental officials provided extensive information about quality assurance, efficacy and safeguards in place for the COVID-19 vaccination program.12

2.11 The committee also discussed access to vaccination for Japanese encephalitis.13

2.12 The committee asked for an update on the Government’s implementation of recommendations made by the Royal Commission into Violence, Abuse, Neglect and Exploitation of People with Disability, particularly regarding the experiences of people with disability during the ongoing COVID-19 pandemic.14

2.13 Officials provided information about primary care measures contained in the budget, including:

 changes to MRI eligibility under the Medicare Benefits Schedule (MBS);15  measures to support women’s health, including endometriosis and pelvic pain management, cervical cancer screening and to progress the National Stillbirth Action and Implementation Plan;16

 ongoing funding for telehealth services under Medicare;17  funding for after-hours primary care services;18 and  public dental services for adults and the National Child Oral Health Study.19

2.14 The committee also heard evidence about an additional $300 million in funding for the Stronger Rural Health Strategy.20

Health portfolio hearing-6 April 2022

Whole of portfolio / corporate matters 2.15 The Department of Health updated the committee on actions taken under the

final phase of the national plan to respond to COVID-19.21

12 Committee Hansard, 1 April 2022, p. 42.

13 Committee Hansard, 1 April 2022, p. 61.

14 Committee Hansard, 1 April 2022, pp. 46, 56-58. See, Royal Commission into Violence, Abuse,

Neglect and Exploitation of People with Disability, Report, Public Hearing 5, Experiences of people with disability during the ongoing COVID-19 pandemic, 30 November 2020, https://disability.royalcommission.gov.au/publications/report-public-hearing-5-experiences-people-disability-during-ongoing-covid-19-pandemic ( accessed 5 May 2022).

15 Committee Hansard, 1 April 2022, pp. 48-49.

16 Committee Hansard, 1 April 2022, p. 52.

17 Committee Hansard, 1 April 2022, pp. 51-52, 61-64.

18 Committee Hansard, 1 April 2022, pp. 63-67.

19 Committee Hansard, 1 April 2022, pp. 51-52, 65.

20 Committee Hansard, 1 April 2022, p. 51.

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Outcome 1: Health Policy, Access and Support 2.16 The committee continued to discuss the COVID-19 booster rollout program, focusing on the aged care sector.22

2.17 The committee also discussed safeguards, public health advice, and efficacy of vaccines.23

2.18 The committee heard evidence about the Government’s 10-year primary health care plan and the Stronger Rural Health Strategy, with a particular focus on primary health in rural and regional areas. The Government also outlined measures to address rural primary health workforce issues, including under the National Medical Workforce Strategy.24

2.19 Other topics discussed included:

 winter preparations for aged care facilities, including the pre-deployment of personal protective equipment, and ongoing vaccination support for aged care residents and workers;25

 the role of nicotine vaping products as a method to reduce smoking rates, including under the National Tobacco Strategy 2022-30;26 and  $58 million allocated to support research, early diagnosis and treatment of endometriosis.27

Outcome 2: Individual Health Benefits 2.20 The committee asked for an update on the development of a website to report on out-of-pocket expenses for treatments listed on the MBS.28

2.21 The committee also discussed the inclusion of new medicines on the Pharmaceutical Benefits Scheme.29

Outcome 3: Ageing and Aged Care 2.22 The committee asked about aged care workforce issues, including in relation to the case before the Fair Work Commission to increase the wages of the

21 Committee Hansard, 1 April 2022, pp. 5-6.

22 Committee Hansard, 6 April 2022, p. 8.

23 Committee Hansard, 6 April 2022, pp. 9-26, 28-37.

24 Committee Hansard, 6 April 2022, pp. 42-47.

25 Committee Hansard, 6 April 2022, p. 18.

26 Committee Hansard, 6 April 2022, pp. 31, 38-40.

27 Committee Hansard, 6 April 2022, pp. 49-50.

28 Committee Hansard, 6 April 2022, p. 51.

29 Committee Hansard, 6 April 2022, p. 52.

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aged care sector, processing Aged Care Workforce Bonus payments, issues affecting home care workers and the surge workforce.30

2.23 The committee discussed implementation of recommendations made by the Royal Commission into Aged Care Quality and Safety, including recommendations concerning the new general duty of care, minimum minutes of direct care and ‘24/7’ availability of nurses in aged care settings.31

2.24 The committee also heard evidence about access to residential and home care services for rural and regional Australians.32

Outcome 4: Sport and Recreation 2.25 The committee discussed a range of budget measures overseen by Sport Australia, including:

 a new women’s health and leadership hub; 33  promotion of leadership, safety and employment opportunities for women in sport;34  funding for Sport Integrity Australia and anti-doping programs;35  measures relating to international sporting events and community sport

participation;36  funding for the AusPlay survey and national sports injury database;37  sports related community development grants;38 and  unallocated funding for female facilities and water safety.39

2.26 Department officials discussed the benefits of appointing a single person as both Chief Executive Officer of Sport Australia and as

Director of High Performance at the Australian Institute of Sport.40

30 Committee Hansard, 6 April 2022, pp. 53-54, 58, 62, 68-69.

31 Committee Hansard, 6 April 2022, pp. 64, 66-67.

32 Committee Hansard, 6 April 2022, p. 60.

33 Committee Hansard, 6 April 2022, pp. 71-72.

34 Committee Hansard, 6 April 2022, pp. 72-73, 76-77.

35 Committee Hansard, 6 April 2022, p. 73.

36 Committee Hansard, 6 April 2022, p. 74.

37 Committee Hansard, 6 April 2022, pp. 75-76.

38 Committee Hansard, 6 April 2022, p. 79.

39 Committee Hansard, 6 April 2022, pp. 79-80.

40 Committee Hansard, 6 April 2022, p. 78.

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Social Services portfolio hearing-1 April 2022

Outcome 1: Social Security 2.27 The committee asked for an update on the delivery of the Cost of Living Payment to help eligible recipients meet cost of living pressures. Senator the Hon Anne Ruston stated:

…unusual circumstances with supply chains and the disruption in northern Europe have seen a spike in prices, particularly at the bowser. The $250 payment that six million Australians will be receiving in April, we hope, will be able to provide them with some additional cost of living pressure relief.41

2.28 Other topics discussed by the committee were:

 changes to paid parental leave policy;42  the rate of jobseeker payments;43  consideration of recommendations made by Economic Justice Australia relating to social security recipients facing domestic violence;44 and

 review of the disability support pension impairment tables.45

Outcome 2: Families and Communities 2.29 The committee asked about budget measures for women’s safety and the consultation process for the next National Plan to Reduce Violence Against Women and their Children.46

2.30 This committee asked about an additional $40 million for escaping domestic violence payments. 47

2.31 Other topics of interest to the committee were:

 strong and resilient communities grants;48  the cashless debit cards (CDC);49 and  the Equal Remuneration Order supplement for the National Housing and Homelessness Agreement.50

41 Committee Hansard, 1 April 2022, p. 78.

42 Committee Hansard, 1 April 2022, pp. 74-76.

43 Committee Hansard, 1 April 2022, pp. 76-78.

44 Committee Hansard, 1 April 2022, p. 79.

45 Committee Hansard, 1 April 2022, p. 79

46 Committee Hansard, 1 April 2022, pp. 87-89, 90-92.

47 Committee Hansard, 1 April 2022, pp. 92-94.

48 Committee Hansard, 1 April 2022, p. 80.

49 Committee Hansard, 1 April 2022, pp. 83-86.

50 Committee Hansard, 1 April 2022, pp. 89-90.

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Outcome 3: Disability and Carers 2.32 The committee questioned the National Disability Insurance Agency (NDIA) about fraud intelligence investigations by the NDIA and National Disability Insurance Scheme (NDIS) appeal outcomes.51

2.33 The committee asked about provision of early childhood services under the Partners in the Community Program, including financial support for the development of a NDIS plan.52

2.34 The committee also asked about the selection process for the Chair of the NDIA Board.53

Services Australia 2.35 Senator the Hon Linda Reynolds CSC advised the committee of Services Australia’s response to flood affected regions, including Commonwealth financial support payments and on-the-ground services:

Since 1 March we've supported more than 1.5 million Australians in flood affected regions and have paid more than $1.4 billion in Commonwealth financial supports to some 81 local government areas…Across flood affected regions, Services Australia has more than 200 service points already directly assisting over 25 000 people on the ground.54

2.36 The committee asked about the Cost of Living Payment and its notification process for recipients.55

2.37 Officials provided information about delivery of services by Services Australia, including staffing levels, availability of face-to-face services, call wait times, and the location of Centrelink shopfronts.56

Social Services portfolio hearing-7 April 2022

Whole of portfolio / corporate matters 2.38 The committee questioned officials about the structure of core and project funding for the Department of Social Services (department) over the forward estimates. Officials confirmed that while some projects will be completed

during the period of the forward estimates, there is no reduction affecting the department’s core activities.57

51 Committee Hansard, 1 April 2022, pp. 94-97, 104-106.

52 Committee Hansard, 1 April 2022, pp. 97-101.

53 Committee Hansard, 1 April 2022, pp. 101-104.

54 Committee Hansard, 1 April 2022, pp. 106-107.

55 Committee Hansard, 1 April 2022, pp. 107-108.

56 Committee Hansard, 1 April 2022, pp. 109-114.

57 Committee Hansard, 7 April 2022, p. 4.

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Outcome 1: Social Security 2.39 The committee discussed progress through the Parliament of workforce incentive reforms to enable pensioners to retain their pension status and healthcare card access for two years after re-entering the workforce.58

Outcome 2: Families and Communities 2.40 The committee asked the department about a range of matters relating to income management using CDC, including:

 the number of people using these cards and the proportion who are Aboriginal or Torres Strait Islanders;59  meetings of the CDC technology working group;60  expiry of the Government’s contract with Indue to provide CDC;61  the budget allocation for the Cashless Welfare Policy and Technology

Branch within the department;62 and  inactive CDC accounts.63

2.41 The committee discussed the provision of emergency relief services to flood affected regions, including coordination with non-government organisations.64

2.42 Officials provided information about the National Redress Scheme, including in relation to processing times, the two-year review of the scheme, access to redress by prisoners, non-citizens and non-permanent residents, and advanced payments for some victim-survivors.65

2.43 The committee also discussed budget measures for an Aboriginal and Torres Strait Islander centre for excellence in child and family support and the next National Plan to Reduce Violence Against Women and their Children.66

58 Committee Hansard, 7 April 2022, pp. 6-8.

59 Committee Hansard, 7 April 2022, p. 8.

60 Committee Hansard, 7 April 2022, pp. 9-10.

61 Committee Hansard, 7 April 2022, p. 10.

62 Committee Hansard, 7 April 2022, p. 10.

63 Committee Hansard, 7 April 2022, p. 11.

64 Committee Hansard, 7 April 2022, pp. 13-15.

65 Committee Hansard, 7 April 2022, pp. 15-21.

66 Committee Hansard, 7 April 2022, pp. 22-24.

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Outcome 3: Disability and Carers 2.44 The committee discussed actions taken by the department in response to reports of WISE Employment’s treatment of a jobseeker recipient.67

2.45 The committee asked about implementation of the National Disability Strategy. Officials provided information about actions taken under:

 the Employment Targeted Action Plan  the Early Childhood Targeted Action Plan  the Safety Targeted Action Plan, and  the Emergency Management Targeted Action Plan.68

2.46 The committee continued discussions about early childhood services under the Partners in the Community Program. Departmental officials provided information about a time in motion study underpinning estimates of the time required to complete various activities as part of a NDIS plan review, and funding for those activities.69

2.47 The committee asked the NDIS Quality and Safeguards Commission about the selection process for the recently appointed Complaints Commissioner.70 The committee also asked about:

 distribution of rapid antigen tests under the NDIS,71 and  a framework review to ensure the structure of the NDIS Commission enables it to perform its function as a disability services market regulator.72

2.48 The committee asked the NDIA about progress of the 2021-22 annual price review.73

Services Australia 2.49 The committee continued discussions about service delivery by Services Australia, including in relation to staffing levels, contingency planning for future pandemics and natural disasters and the location of

Centrelink shopfronts.74

67 Committee Hansard, 7 April 2022, pp. 24-26.

68 Committee Hansard, 7 April 2022, pp. 26-28.

69 Committee Hansard, 7 April 2022, pp. 28-32.

70 Committee Hansard, 7 April 2022, pp. 32-33.

71 Committee Hansard, 7 April 2022, pp. 34-35.

72 Committee Hansard, 7 April 2022, pp. 35-37.

73 Committee Hansard, 7 April 2022, pp. 37-39.

74 Committee Hansard, 7 April 2022, p. 39.

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2.50 The committee asked Services Australia about provision of information relating to the Centrelink Income Compliance Program.75

2.51 Other topics discussed with Services Australia were:

 changes to project funding over the forward estimates;76 and  Medicare compensation recovery.77

Senator Wendy Askew Chair

75 Committee Hansard, 7 April 2022, pp. 39-40, 41-43.

76 Committee Hansard, 7 April 2022, pp. 40-41.

77 Committee Hansard, 7 April 2022, pp. 43-45.

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Appendix 1 Tabled documents

Health portfolio 6 April 2022  Senator Roberts, Journal article, titled ‘Intracellular Reverse Transcription of Pfizer BioNTech COVID-19 mRNA Vaccine BNT162b2 In Vitro in Human

Liver Cell Line’  Senator Roberts, List of reports and scientific publications on the toxicity of graphene oxide to living organisms and to humans in particular  Senator Roberts, Ahpra position statement, titled ‘Registered health

practitioners and students and COVID-19 vaccinations’

Social Services portfolio 1 April 2022  Senator McAllister, 2022-2023 Budget - Women’s safety proposals  Senator McAllister, Women’s safety measures

 Senator McAllister, Women’s safety measures correspondence  Senator the Hon Linda Reynolds CSC, Minister’s opening statement - Services Australia

7 April 2022  Senator Rice, SBS News article, titled ‘’It’s your fault’: Job agent caught on camera blaming jobseeker for unemployment’, dated 23 February 2022  Department of Social Services, Cashless debit card translation document