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time online means less time in line for students.



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Media Release

Time online means less time in line for students

22 February 2008

First-time university and TAFE students are being encouraged to join more than 40,000 students across the country who are experiencing easy access to Centrelink services simply by using Centrelink online.

Minister for Human Services, Senator Joe Ludwig, said online services are a popular option for first-time university students looking to claim Youth Allowance for their first year of study.

“Centrelink offers more than 50 self service options online and over the phone. Students can use the facilities to lodge their claims for payments, as well as report any income, update study details and check when they will receive payments.”

“This can all be done at their convenience, by logging on from any computer.”

“Rather than going to a Customer Service Centre, I encourage students looking to lodge a claim to skip the queue and do their Centrelink business online or over the phone by using Centrelink self service facilities.”

Senator Ludwig said students are also benefiting from Centrelink’s SMS and Email Reminder Service.

“Students can sign up to receive reminders via text message to their mobile phone or email,” Senator Ludwig said.

“Centrelink has sent more than a million text messages to customers since the technology was taken on.

“It’s a convenient way for customers to be reminded about important information that may affect their payment.”

Senator Ludwig said Centrelink customers have embraced the technology.

“Everyday, more customers are using self-service because it’s such a convenient way to do their Centrelink business,” Senator Ludwig said

“Last financial year, Centrelink customers made more than 14 million transactions through self service options either online or over the phone.”

Students can find out more about Centrelink self-service and the SMS and Email Reminder Service by visiting www.centrelink.gov.au or by phoning 13 2490.

Media Contact: Barb Barrett—0448 469 787.