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Jetstar must correct wrong information on pets and scheduling.

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Guy Barnett Liberal Senator for Tasmania

Jetstar Must Correct Wrong Information On Pets And Scheduling

Tuesday, May 25, 2004

Senator Guy Barnett called on new airline Jetstar to correct misleading information given to the Tasmanian public such as claims of an all-day service.

Senator Barnett said Jetstar had also got it wrong on the cost of carrying pets and was still uncertain how to carry them.

“In a full page advertisement in The Examiner Newspaper today Jetstar claims to run an “All Day, Every Day, Low Cost” service. This is partly wrong.

“Jetstar operates an early morning service out of Launceston, but after 9.40am there is no flight until 5pm. This is not an all-day service.

“The Fairness and Equality in Airline Travel lobby group has called on Jetstar to include a lunch time service out of Launceston,” Senator Barnett said.

He said a spokesman for the airline is today quoted (Examiner Page 13) as saying Jetstar would apply the same pet transport rules on its current aircraft B 717s, as with Qantaslink.

“This is wrong. Pets travel free on Qantaslink, but on Jetstar it will cost pet owners up to $50 one way. Australian Air Express are contracted to manage this pet service,” Senator Barnett said.

He called on Jetstar to end the uncertainty over pet transport. The airline still has not decided how to transport pets when the bigger Airbuses A320s come into service in a few months. (Examiner Page 8 today).

“I truly wish the airline well, but I hope all this is just temporary teething problems,” Senator Barnett said.