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New look Cairns jobseekers Centrelink customer service centre.



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Media Release

New look Cairns Jobseekers Centrelink Customer Service Centre

4 October 2007

The Minister for Human Services, Senator the Hon Chris Ellison, today officially opened the refurbished Centrelink Jobseekers Customer Service Centre in Cairns.

Located in Aplin Street, the office’s new design is part of Centrelink’s continuing commitment to improving customer service standards.

Senator Ellison said the new look centre in Aplin Street caters for the needs of youth and students, people with disabilities and people seeking employment.

“The refurbishment is about making it easier for people to access Australian Government services and information when and where it suits them,” Senator Ellison said.

“The Howard Government is committed to helping people into employment and by connecting Centrelink customers to appropriate services and income support payments.

He said the new look service centre features the latest in self-service facilities designed to make it quicker, simpler and easier to access benefits.

“You can use Centrelink’s internet and telephone self service options to check information such as your personal details through myaccount.humanservices.gov.au,” Senator Ellison said.

“The Cairns Centrelink Service Centre also provides access to a range of specialist services such as Social Workers, Financial Information Service officers, the Jobs Education and Training Programme to help sole parents re- enter the workforce, and Rural Service Officers.

Senator Ellison also used the occasion to host a forum, allowing members of the community to provide feedback on Centrelink’s service delivery. Charlie McKillop, the Liberal candidate for Leichhardt attended the forum and said that it was worthwhile and well attended.

“I’m really surprised about the amount of positive feedback that came from the various community groups that attended the forum,” Charlie said, “Centrelink staff have been going above and beyond the call of duty to get whole-of-government solutions for its customers and the community really appreciate it.”

The Cairns community also benefits from offices located in Earlville, Edmonton, Smithfield and on Grafton Street in Cairns CBD. The Earlville Centre houses a Medicare collocated officer & an Indigenous call centre and provides services to families. The Edmonton & Smithfield Customer Service Centres provide convenient locations for Cairns residents to access general Centrelink services. The Cairns Seniors & Carers Centre on Grafton street provides services to Cairns’ senior and retired residents.

“If you live in the Cairns area, you can go to any of these five offices to get in contact with a Centrelink Customer Service Agent to talk about the range of Commonwealth assistance available to you.” Charlie said.

Media Contact:

Carly Phillips (Minister’s Office) (02) 6277 7200 or 0400 512 696.