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Australian Communications Authority carrier performance report shows Telstra services still below standard.

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Australian Communications Authority Carrier Performance Report Shows Telstra Services Still Below Standard

Stephen Smith - Shadow Minister for Communications

Media Statement - 26 June 2000

The Australian Communications Authority (ACA) today released its Telecommunications Performance Monitoring Bulletin for the March 2000 quarter.

The Bulletin shows that Telstra still fails to meet important Customer Service Guarantee (CSG) service timeframes, including the following:

Service/Issue % Not Met Within CSG Timeframes

Fault clearances - urban areas 18%

Fault clearances - rural areas 14%

Fault clearances - remote areas 22%

SOURCE: ACA Telecommunications Performance Monitoring Bulletin - March 2000 Quarter

"Significantly, as well, complaints about Telstra services also rose by 23% during the March quarter, rising from 57,533 complaints during the December 1999 quarter to 71,010 for this reported quarter, an increase of 13,477 complaints.

"The ACA Bulletins monitor performance against Customer Service Guarantee timeframes. They again show, as they have consistently since Telstra was partially privatised, that Telstra fails to meet significant CSG service obligations.

"The Government should now just give up on its ideological obsession with the full privatisation of Telstra and recognise that improvements to Telstra service levels still have a long way to go," Mr Smith concluded.

Authorised by Geoff Walsh, 19 National Circuit, Barton ACT 2600.