Note: Where available, the PDF/Word icon below is provided to view the complete and fully formatted document
Telstra fails local airport business: Billions for the bush: but what about services in Swan? asks MP.



Download PDFDownload PDF

KIM WILKIE MP FEDERAL MEMBER FOR SWAN

M M M E E E D D D I I I A A A S S S T T T A A A T T T E E E M M M E E E N N N T T T

AUGUST 2, 2005

TELSTRA FAILS LOCAL AIRPORT BUSINESS

Billions for the bush - but what about services in Swan? asks MP

A business operating at the Perth International Airport has contacted Swan MHR Kim Wilkie in utter frustration with Telstra’s inability to provide broadband connection.

In what has become an all-too-familiar scenario, Freightshop owner Kel Watkins told Mr Wilkie they have made repeated - and unsuccessful - requests to Telstra for a broadband connection.

The company’s inability to connect to broadband is slowing down its operations and making technology supplied to it by Australian Customs cumbersome to operate.

The owner of the business said the problems have been continuing since October last year. He wrote to Mr Wilkie saying:

“We are a small freight-forwarding company based at the International Airport in Perth. In spite of repeated requests of Telstra, we still cannot get broadband connection. We are situated between Qantas and the International Post in Affleck Road.

Last October, Australian Customs brought their Customs Interactive System online for all exporters to communicate directly with them. This programme is internet based and was written for the two platforms they assumed all freight forwarders would have. One was Windows XP and the other was broadband.

Windows XP was easy to get. Broadband was not.

We are online with Customs all day every day of the working week and the connections are so slow that we can wait 10 to 15 minutes just to log on. To

move from one screen to the next can take up to two minutes. I have had to filter out all emails over 500KB, because if an email arrives, the Customs programme stops operating. Unfortunately some business related emails do not get downloaded until I can take a computer home and use my broadband connection in Hilton, to receive the day's business.

I consider this to be a deplorable situation that in mid-2005 a business within 400 metres of an International Airport has to operate in this antiquated fashion.”

Mr Wilkie said it is disgraceful that a business operating within a few kilometres of the Perth CBD cannot access the most modern and up-to-date technology.

“If this is the type of service Telstra currently provides to businesses in Australian capital cities, then God only knows how farmers and regional companies are going to survive when Telstra is fully privatised,” Mr Wilkie said.

Mr Wilkie has written to new Telstra CEO Sol Trujillo, re-issuing an invitation to previous boss Ziggy Switskowski to meet with him and discuss the problems constituents and businesses are facing in Swan.

Mr Wilkie told Mr Trujillo:

“The major source of concern to my constituents has been the unavailability of adequate broadband services.

It is unacceptable that such services are not available in these areas. Moreover, it appears that on many occasions, Telstra has engaged in the practice of offering broadband services and then, on further investigation, claiming that it is unable to deliver the services, despite those services being successfully delivered on a trial basis.”

[ENDS]

FOR FURTHER INFORMATION PLEASE CONTACT

KIM WILKIE - FEDERAL MEMBER FOR SWAN: 0407 513 245 (M)

KEL WATKINS - OWNER/MANAGER, FREIGHTSHOP: 9337 5663 (H) 9477 6066 (W)

0412 488131 (M)