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Government must explain 1800respect apparent discrepancies



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TERRI BUTLER MP

SHADOW ASSISTANT MINISTER FOR PREVENTING FAMILY VIOLENCE SHADOW ASSISTANT MINISTER FOR UNIVERSITIES SHADOW ASSISTANT MINISTER FOR EQUALITY

MEMBER FOR GRIFFITH

GOVERNMENT MUST EXPLAIN 1800RESPECT APPARENT DISCREPANCIES

Last night the 7.30 program revealed Medibank Health Solutions, the private company contracted to run the 1800RESPECT service, has received 64 complaints about the service, far exceeding evidence given to Senate Estimates just weeks ago.

In Senate Estimates the Department of Social Services claimed there was a total of 33 complaints provided to the department, 18 of those related to first-response counsellors.

The 7.30 program also revealed that counsellors have logged more than 200 complaints about the new service directly from distressed women who are unable to get through to a trauma counsellor.

Minister Porter must explain these apparent discrepancies in 1800RESPECT complaints, to ensure that complaints made by vulnerable women regarding the 1800RESPECT service are being responded to.

If you cover this story, or any story regarding violence against women and children, please include the following tagline: *** If you or someone you know is impacted by sexual assault or family violence, call 1800RESPECT on 1800 737 732 or visit www.1800RESPECT.org.au. In an emergency, call 000” ***

THURSDAY, 23 MARCH 2017

MEDIA CONTACTS: BELINDA CAREY 0435 349 221