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Improved arrangements to connect the phone.



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MINISTER FOR COMMUNICATIONS INFORMATION TECHNOLOGY AND THE ARTS THE HON DARYL WILLIAMS AM QC MP

NEWS RELEASE

1 June 2004 70/04

THE PHONE

IMPROVED ARRANGEMENTS TO CONNECT

ording to a report detailing tions.

adopted by Telstra in line (RTI).

ce in meeting timeframes set under the Customer

dination of new service

ecessary delays.

T n of new service connections involving contractors,

d dation and forms part

o

The revised arrangements include:

• improved communication with contractors;

tions;

ability and scope of contractor work undertaken for customers;

• new contractor performance monitoring arrangements; and

• process re-engineering and automation.

A copy of the report is available from the Publications link on the Telecommunications home page at www.dcita.gov.au

Getting the phone connected in a new home has become easier, acc measures taken by Telstra to streamline the process for new service connec

The revised arrangements for new phone connections have been with recommendation 2.5 of the Regional Telecommunications Inquiry

The RTI noted that Telstra’s complian Service Guarantee (CSG) was high and had shown consistent improvement.

But it found there were some problems in relation to the coor connections, resulting in unn

elstra’s report, Improving co-ordinatio etails measures taken by the company in line with the RTI’s recommen f the Australian Government’s comprehensive response to the inquiry.

• improved customer information on the requirements for new service connec

• expanded account

Media Contact: Matt Stafford (02) 6277 7480/ 0417 682 578