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Government hotline numbers now easier to find.



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Senator the Hon Helen Coonan Minister for Communications, Information Technology and the Arts

Media Release

134/04 12 August 2004

Government Hotline Numbers Now Easier to Find

Australians can now find Australian Government hotline numbers more easily and quickly thanks to the addition of a new service on the Government Online Directory, Minister for Communications, Information Technology and the Arts, Senator Helen Coonan said today.

Senator Coonan says the Government Online Directory (www.directory.gov.au) now contains an A-Z listing of local-call and free-call telephone contact (hotline) numbers for Australian Government services and organisations.

“The new A-Z List is arranged alphabetically by subject, allowing users to quickly browse and find the contact information they need,” Senator Coonan said.

“This new list also details hours of operation, provides descriptions of the services and directs users to related email and website information.

“Users can also search the Directory for hotline information by subject or organisation for those who are unfamiliar with Government agency names and structures.

When looking for contact information in the past, it helped if you were familiar with the structure of a government department or agency. The new features of the Directory are far more intuitive and easy for the public to use.

“As an example if you search for the subject ‘drought’, the Directory will list the drought assistance hotline and the Department of Agriculture, Fisheries and Forestry, a search for ‘apprenticeships’ will give you the New Apprenticeships Hotline number and the relevant agencies.”

This latest improvement adds to the range of features included in the new version of the Government Online Directory released in May 2004.

These new features include A-Z listings of both Australian Government Departments and Agencies as well as Committees, Councils and Boards. There is now the ability to print organisation details in the same format as that of the printed Guide to the Australian Government. Search and browse functionality has also been improved in the new Directory.

“Australian Government agencies will continue to add information to this A-Z list and its coverage will expand over time,” Senator Coonan said.

The continuing improvement of this service is part of the Government's ongoing program of making information about government and services more accessible to the Australian public and is in keeping with Australia's position at the forefront of e-government.

Media Contact: Jane McMillan 0438 690 305 www.minister.dcita.gov.au