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Goodna seniors at the table and on the tablet

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Goodna seniors at the table and on the tablet Senator the Hon Jan McLucas Minister for Human Services

The Hon Bernie Ripoll MP Member for Oxley

24 April 2013

Local seniors are taking advantage of new and innovative technology that is enabling them to do their Centrelink business from the palm of their hand.

Member for Oxley, Bernie Ripoll today hosted a Seniors Roundtable in Goodna where the Minister for Human Services, Senator Jan McLucas discussed new service delivery options for older Australians with local seniors and community groups.

"I know that some people can be daunted by technology but we are working hard to ensure people can access important services and payments in a simple and convenient way," Senator McLucas said.

"Our Express Plus Seniors App is designed specifically for people who receive Age Pension and its latest feature, the new Document Lodgment Service means people can now photograph the document they're submitting and upload it through their phone or tablet.

"This new feature has been well received because it saves a visit to the office or posting hard copy documents. It's a particularly good solution for retired people who travel for extended periods of time, as well as those who report earnings regularly.

"While it might surprise some people in the community, our Express Plus Seniors App has already been downloaded over 16,000 times."

Member for Oxley, Bernie Ripoll was impressed with the range of transactions that could be done using the app, giving staff in the local Goodna Service Centre more time to help those with more complex needs.

"Now Goodna seniors can view and update their details, claim an advance payment, subscribe to online letters, and store letters and documents in their secure 'vault'," Mr Ripoll said.

"It's easy to download, and pensioners just use a four digit pin after their initial authentication."

Senator McLucas said the Department of Human Services delivers vital services to older Australians such as Medicare and Centrelink, which link people to health-related support like Medicare rebates and payments such as the Aged Pension and concessions cards.

Senator McLucas said the Express Plus Seniors App is just one of a series of innovations from the Department of Human Services that are making things easier for Australians.

"There are also apps for jobseekers, students and families to make it easier for them to conduct their business remotely," Senator McLucas said.

"Our Express Plus apps have been downloaded over 500,000 times and are used to complete over 740,000 transactions each week."

For further information on our services for older Australians or to find out more about the Express Plus Seniors App, visit[6].