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IT solutions to take customer service into the future

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IT solutions to take customer service into the future

Senator the Hon Jan McLucas Minister for Human Services

14 May 2013

The Gillard Government will deliver improvements to information technology systems to ensure millions of Australians receive government payments efficiently and effectively.

The Minister for Human Services, Senator Jan McLucas said the Department of Human Services' out-dated child support payment system will be replaced and a review will also be undertaken to consider the future of Centrelink's main IT system.

With around $250 million in child support payments being distributed to families around Australia every month, the new system will ensure greater accountability and ensure much needed flexibility in to the future.

"It's important we have the right IT infrastructure in place to ensure parents continue to receive their correct entitlements now and into the future," Senator McLucas said.

The Government will invest $102.2 million over five years in the upgrade of the child support IT system.

The current system has been in place for over a decade and is at the end of its proposed lifespan. The longer the delay to replace it, the higher the cost of system maintenance and the greater the risk of error.

This is expected to commence in July 2013 and will be implemented by December 2015. Further upgrades will be completed by June 2018.

"This new system will have increased capacity to support both the current and changing needs of Australia parents," Senator McLucas said.

A further $16.2 million over two years will be invested to develop a business case on the future of Centrelink's Income Security Integrated System.

"The Centrelink IT system supports assessments and delivery of income support and family payments to over seven million people, with over half a billion dollars deposited into the bank accounts of Australians every working day."

"IT requirements are extensive and the review will examine options to ensure we can continue to support and deliver future Government programs, efficiently and effectively," Senator McLucas said.

"Australians place enormous trust in our systems to ensure they can access the services they need, when they need them. These IT investments will deliver the capabilities needed to improve access and provide a simple, streamlined experience for people dealing with multiple department services."