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Popping up in Point Cook

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Popping up in Point Cook The Hon Julia Gillard MP Prime Minister Member for Lalor

Senator the Hon Jan McLucas Minister for Human Services

6 May 2013

An innovative 'Pop Up' outlet in Point Cook Town Centre is now available, helping connect local residents to Centrelink, Medicare and Child Support online services.

Minister for Human Services, Senator Jan McLucas said the Point Cook Town Centre shopping complex has been selected to trial the new service for a limited time as part of a new Department of Human Services initiative that aims to educate people about payments and services and help them to use self service options.

"It's about giving people more options so they can choose how to access services in a way that suits their needs," Senator McLucas said.

Member for Lalor, Julia Gillard encouraged locals to stop by the Outlet and give it a try.

"There are two experienced staff stationed at the Outlet who can provide information and advice about the self service options available," Ms Gillard said.

"The Outlet is also equipped with two self service terminals, so staff can assist people with registering for online services on-the-spot.

"We want people to walk away feeling confident they can use these online services and Express Plus apps to manage their business when and where it suits them."

Point Cook Town Centre Manager, Frank Pizi said he's pleased to house Centrelink, Medicare and Child Support online services in the centre.

"The Outlet is a welcome addition to Point Cook Town Centre. Now the community can access more essential services in one location," Mr Pizi said.

Senator McLucas said more than four million adults are now registered with online services, giving them 24/7, flexible and convenient access to Centrelink, Medicare and Child Support services.

"Over the last few years we've seen a steady increase in online transactions, with more than half of all Centrelink transactions now done online," Senator McLucas said.

"People can use online services to find out more about Centrelink, Medicare and Child Support services, and also claim a range of payments, report income, receive letters and update details."

Once registered for online services, people will be able to use the Express Plus smartphone apps, which have been downloaded over half a million times in less than a year.

"People of all ages are choosing to manage their Centrelink business from their smartphones using apps tailored for students, jobseekers, families and seniors. I encourage people living in the Wyndham region to come along to the Point Cook Pop Up Outlet and find out which self-service option would best fit with their lifestyle," Senator McLucas said.

The Pop Up outlet is located opposite Harris Scarfe at the Point Cook Town Centre, open 9.00 am to 4.30 pm, Monday to Friday