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Tasmania and A.C.T lead the way in supporting energy consumers

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Minister for Resources and Energy, Minister for Tourism

Tasmania and A.C.T Lead the Way in Supporting Energy Consumers 02 July 2012

Energy customers in Tasmania and the Australian Capital Territory now have access to better support to assist in dealing with rising energy costs with the commencement of the National Energy Customer Framework (NECF) on 1 July 2012.

Minister for Resources and Energy, Martin Ferguson AM MP, said the Framework is a major component of the Council of Australian Governments’ energy market reform agenda and would strengthen the protections in place for consumers in the face of increasing energy prices.

The Framework protects energy consumers by requiring retailers to include model terms and conditions in their contracts; assists residential customers experiencing longer-term payment difficulties; provides for limitations on disconnections and facilitates requirements for more information to be included on customer energy bills with respect to energy pricing.

A key element of the Framework is a new online energy price comparison service provided by the Australian Energy Regulator:

“This website allows energy customers to benchmark their energy use with the average in their region as well as compare energy contracts to ensure they are accessing the best offers available to them,” Minister Ferguson said.

“Delivering reliable energy is an increasingly expensive business and empowering and protecting consumers should be the number one priority of governments.”

The NECF has been developed by the Commonwealth and state and territory governments through the Standing Council on Energy and Resources following years of consultation with energy retailers, distributors and consumer groups. Only Tasmania and the Australian Capital Territory have introduced the framework following the announcement of delays in other states.

“I urge the remaining state and territory governments to adopt the framework for the benefit of their consumers,” Minister Ferguson said.

“Consumers and businesses are calling out for reductions in red tape and any further delays to the introduction of the framework will add unnecessary regulatory costs that will flow through to energy prices.”

For more information on the National Energy Customer Framework, visit

Media Contact:

Elyse Gatt - 0407 198 136

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