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Wednesday, 14 October 1970

Mr Morrison asked the Minister representing the Minister for Civil Aviation, upon notice:

(1)   Did Recommendation 9 of the interim report from the House of Representatives Select Committee on Aircraft Noise presented in June 1970. recommend that the Department of Air and the Department of Civil Aviation introduce a standard method of recording complaint information as outlined in the text.

(2)   If so, what steps (a) have been taken, and (b) are intended to be taken by the Department of Civil Aviation to implement this recommendation.

Mr Swartz - The Minister for Civil Aviation has provided the following answer to the honourable member's question:

(1)   Yes.

(2)   Although not applicable in all Regions, my Department of Civil Aviation has, for some time, used a standard complaint pro-form a almost identical with that proposed by the Select Committee and I urn aware that much the same situation applies in the Department of Air.

In any case, my Department has already taken action, in conjunction with the Department of Air. to ensure that, where appropriate, the Select Committee's suggested modifications ate incorporated with a view lo standardising the complaint pro-form;i used by both Departments.

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