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Thursday, 17 September 2015
Page: 7133


Senator LAMBIE (Tasmania) (12:41): I move:

That there be laid on the table by the Minister for Veterans' Affairs (Senator Ronaldson), by no later than 3.30 pm on Monday, 12 October 2015, the following information relating to the 2014 Client Services Survey conducted by ORIMA Research for the Department of Veterans' Affairs (DVA):

(a) any contractual restrictions placed on the Minister releasing the survey methodology by the third party company, ORIMA, which conducted the survey;

(b) all questions asked in the survey;

(c) the sampling methodology;

(d) the format(s) of how the survey and results are stored by DVA;

(e) aggregated results for each question (including in an electronic format);

(f) aggregated results showing which areas of DVA's performance are regarded as:

(i) strong,

(ii) poor, and

(iii) in need of improvement;

(g) a copy of each set of survey responses with any personal identifiers redacted (including in an electronic format);

(h) a breakdown by age group of all who responded;

(i) a copy of all 'client commentary' provided and examples of which are published on the DVA website; and

(j) the criteria used by DVA in selecting the summarised interpretation of the results on the DVA website.

Mr Deputy President, I seek leave to make a short statement.

The DEPUTY PRESIDENT: Leave is granted for one minute.

Senator LAMBIE: This motion is simply asking DVA to produce important documents which shine a light on the way veterans view the performance of the department. Up to today the department has been reluctant to produce these and other documents. I have received figures today which show that this year alone 21 veterans have killed themselves, three in the past week. It is important that every effort be made to improve the performance of this important department and the production of these documents will help improve the performance of the department, which has been described as dysfunctional and dangerous by some vets who have contacted my office.