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Wednesday, 24 November 1993
Page: 3605

(Question No. 682)


Senator Calvert asked the Treasurer, upon notice, on 18 October, 1993:

  (1) What is the purpose of the `customised effective business writing work books' purchased at a cost of $20,813.40 from Champagne Consultants, Mona Vale, New South Wales, by the Australian Taxation Office (ATO).

  (2) How many books were purchased.

  (3) Are these books currently being used by employees of the ATO; if so has there been any notable improvement in the output of these employees.

(4) How many employees have used these books.


Senator McMullan —The Assistant Treasurer has provided the following answer to the honourable senator's question:

  (1) The workbook is an integral part of the ATO Effective Business Writing course. It provides the ATO with a consistent approach to:

  (a) the service ethic; and

  (b) business writing principles.

  It reflects ATO operations and standards, and invites further consultation and reference by participants on return to the workplace. It provides course participants with a standard reference source and written exercises which will help them:

  decide when it is appropriate to write to clients;

  orientate writing to the needs and concerns of the reader;

  use appropriate tone and language register;

  write clearly, concisely and concretely so that information is accurately recorded and easily understood;

  set out correspondence in the currently accepted ATO layouts;

  structure writing in a logical sequence; and

  develop confidence in their ability to write.

  (2) 500 copies.

  (3) Yes.

  ATO Effective Business Writing course commenced in late August/early September this year at 7 Branch offices. Given that only part of the course has been completed at this stage, it is too early to demonstrate that these course participants have shown any `notable improvement in output'.

  (4) On the current course, 140 employees are using the workbook.