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Monday, 25 June 2018
Page: 3763


Senator FIFIELD (VictoriaMinister for Communications, Minister for the Arts and Deputy Leader of the Government in the Senate) (15:04): Mr President, I wish to add to a previous answer. Senator Watt put a question to me about NBN complaints in the seat of Longman. Now I can advise colleagues that the Telecommunications Industry Ombudsman reported in 2016-17 that, across all forms of telecommunications—landline, mobile, pre-NBN internet and NBN internet—there were 28,000 complaints across all of Queensland in 2016-17 across all forms of telecommunications. Fifty-seven per cent of total complaints were about landlines and mobiles across Queensland; 42.5 per cent were about internet services. Only a proportion of those related to services provided over the NBN, and, of those services provided over the NBN, some would relate to retail issues and some to NBN issues. In Caboolture, there were 427 complaints across landline, mobile, pre-NBN and post-NBN internet, and the Telecommunications Industry Ombudsman does not further break those down according to those various categories.