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Monday, 18 February 2019
Page: 13813

Ms BRODTMANN (Canberra) (16:06): Elliot's NBN saga part 1: on 10 September 2018, Elliot placed an order with an ISP to get his apartment connected to the NBN. After three weeks of NBN Co's confusion over whether NBN infrastructure was already installed in the apartment building, Elliot's request for connection was advanced no further.

On 2 October 2018, Elliot placed several calls to NBN Co, who asked him for information he was unable to provide. They wanted the development number. The body corporate didn't have a record of this, and at this stage other apartments in the same building were already connected to the NBN.

On 17 October 2018, Elliot contacted me frustrated about his experience with NBN Co. I spoke about the issues, the delays and the confusion that he had experienced in parliament many times. At least it sparked some action. A senior staff member called with an update, and I quote:

Some remediation is required from the developer.

On 19 October 2018, the developer made all the necessary changes, installed the vent and labelled the NBN terminal with a warning to not suffocate the NTD and sent the images to NBN Co. The tenants and landlord also sent the photos to NBN Co—that is, photos from three separate accounts. Now, NBN Co has asked to be advised of any outstanding work, and there's been no response—no resolution from NBN Co. (Time expired)