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Wednesday, 7 February 2001
Page: 24204


Mr Rudd asked the Treasurer, upon notice, on 12 October 2000:

(1) Is he aware that ATO customers are having to wait for up to 90 minutes on the telephone before reaching ATO staff in order to obtain advice on PAYG and other tax policy changes.

(2) What is the average time delay for ATO customers between a customer initiating a telephone call to the ATO and calls being answered by ATO staff.


Mr Costello (Treasurer) —The answer to the honourable member's question is as follows:

(1) and (2) For the week ended 20 October 2000, the average speed of answer for calls to ATO Call Centres was 3 minutes 13 seconds and the average for the month of October was 2 minutes 21 seconds. During periods of high demand some callers experience longer waits.