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Thursday, 11 October 1984
Page: 2239

(Question No. 1669)

Mr Lloyd asked the Minister for Communications, upon notice, on 24 August 1984:

(1) Why was the 'Tinagroo' Station telephone, Brawboy Exchange, NSW, allowed to remain out of order for several days in August 1984 in spite of daily complaints .

(2) When was the service reinstated.

Mr Duffy —The answer to the honourable member's question, based on advice from the Australian Telecommunications Commission, is as follows:

(1) The Brawboy telephone exchange is an unattended exchange, receiving regular routine maintenance visits and attendance on faults as required. All fault reports concerning services in the Brawboy exchange area are initially checked and tested remotely from Scone, which is the nearest staffed centre. However, when the fault with the 'Tinagroo' station telephone was reported on 1 August 1984, the facility to remotely test the customer's service was temporarily unavailable due to the rearrangement of junction cabling between Brawboy and Scone exchanges.

In order to determine the nature of the fault affecting the service, a visit to the exchange was made by a technician on the following day. The problem was established to be a cable fault and it was located by the Scone Line Depot staff on 3 August 1984 at Dartbrook Creek. It was then found that as a result of an earlier washout caused by flooding, the cable became exposed and consequently suffered damage.

Telecom had already initiated plans to relocate this cable at Dartbrook Creek and, in fact, the poles to support the aerial cable programmed as replacement had been installed in anticipation. In the circumstances, completion of this project, although it involved considerable labour, was the only alternative to provide a reliable service.

(2) The service was restored at 11.00 a.m. on Saturday, 4 August 1984.