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Monday, 9 February 2015
Page: 245

Centrelink and Medicare Call Centres

(Question No. 481)


Mrs Elliot asked the Minister representing the Minister for Human Services, in writing, on 24 September 2014:

In respect of a statement by the Minister's department on 18 September 2014 claiming that Telstra staff will be taking up to 200 jobs in Centrelink and Medicare call centres, (a) how many (i) permanent employees, (ii) employees working pursuant to fixed contracts, (iii) part time employees, and (iv) casual employees, are currently engaged at the Centrelink and the Medicare call centre located in Tweed Heads South, and (b) how many people will lose their jobs from the Centrelink and Medicare call centre located in Tweed Heads South.


Mr Andrews: The Minister for Human Services, has provided the following answer to the honourable member's question:

(a) As at 31 October 2014, the Department of Human Services (the department) had the following employee headcount located in Tweed Heads South:

(i) Ongoing (permanent) - 256

(ii) The department does not employ staff on fixed term contracts. As at 31 October 2014 there were 59 non-ongoing employees.

(iii) Ongoing and non-ongoing part time employees - 138

(iv) Intermittent and Irregular (casual) employees - 42

(b) There will be no job losses at the Tweed Heads Smart Centre as a result of the proposal to engage Telstra.