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Thursday, 29 October 2009
Page: 7733


Senator Pratt asked the Minister for Broadband, Communications and the Digital Economy, upon notice, on 9 September 2009:

For the period Wednesday, 24 September, to Wednesday, 8 October 2008:

(1)   Why were postal delivery officers in metropolitan delivery centres in Western Australia directed to return to the delivery centres by 3 pm regardless of whether they had, or had not, finished their delivery.

(2)   What was the carryover/delivery delay of all mail from the following delivery centers: (a) Bibra Lake; (b) Rockingham; (c) Bentley; (d) Joondalup; and (e) Malaga.


Senator Conroy (Minister for Broadband, Communications and the Digital Economy) —The answer to the honourable senator’s question is as follows:

(1)   Staff shortages at the time meant that postal delivery officers (PDOs) had been working longer than normal shifts over an escalated period.         Due to concerns over fatigue and staff morale, managers were advised to balance the PDOs workload appropriately to achieve a shift completion time of 3pm if possible. On many occasions PDOs completed their shift beyond 3pm

(2)   Total carryover/delivery delay for the period 24 September to 8 October 2008 was:

 

DELIVERY DELAYED

CARRYOVER*

FACILITY

STANDARD

LARGE

STANDARD

LARGE

BENTLEY DC

1,836

31,152

-

-

BIBRA LAKE DC

85,700

52,025

-

-

JOONDALUP DC

2,264

22,061

6,000

18,000

MALAGA DC

-

-

19,000

38,000

ROCKINGHAM DC

19,264

41,116

8,498

41,958

*Carryover mail is mail on hand at the Delivery Centre that was not scheduled for delivery that day.