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Thursday, 4 April 2019
Page: 15019

Immigration Detention

(Question No. 1243)


Ms McGowan asked the Minister for Immigration, Citizenship and Multicultural Affairs, in writing, on 12 February 2019:

(1) What is the role of a case manager for people in detention.(2) How many case managers exist for people in detention, how many clients are assigned to each case manager, and how often are case managers required to see their clients while they are in detention.


Mr Coleman: The answer to the honourable member's question is as follows:

(1) Status Resolution Officers (SROs - formerly known as case managers) work with detainees to assist them in resolving their immigration status in a fully-informed manner consistent with legislation and government policy. SROs are alert to issues which may impede status resolution and engage with relevant stakeholders and service providers to remove or reduce barriers to achieving an immigration outcome.

SROs do not advocate for a particular immigration outcome on behalf of a person or actively service a person's needs. The role of an SRO is one of stewardship, ensuring coordination and oversight of appropriate services and that all parties are working collaboratively towards the objectives of the status resolution program.

(2) The number of SROs required to manage cases in detention varies due to the composition of the detainee population at any given time. Factors include the number of detainees, reasons for detention, location of detainees and complexity of individual cases. SROs also manage cases in the community (residence determination) in addition to the held detention caseload. The number of cases allocated to each SRP is dependent on a number of factors, including complexity of individual cases, vulnerabilities identified and the status resolution pathway for each individual detainee. Generally caseloads can vary between 15-30 detainees per SRO. SROs meet with their clients on a regular basis - either monthly or quarterly, depending on the determined level of support required.