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Tuesday, 9 October 2012
Page: 11739

Digital Switchover Household Assistance Scheme

(Question No. 1080)


Mr Briggs .asked the Minister representing the Minister for Broadband, Communications and the Digital Economy, in writing, on 20 June 2012:

In respect of the Digital Switchover Household Assistance Scheme and set-top box installation, have there been any complaints of faulty set-top boxes; if so, (a) how many, (b) in how many cases was a new set top box issued, and (c) what was the total cost of the replacement set-top boxes.


Mr Albanese: The Minister for Broadband, Communications and the Digital Economy has provided the following answer to the honourable member's question:

Yes there have been complaints of faulty set-top boxes.

(a) As at 30 June 2012, 76 complaints had been received by the Department of Broadband, Communications and the Digital Economy (the department).

(b) At the time these 76 complaints were investigated, any set-top box that was deemed to be faulty, was replaced in accordance with the 12-month aftercare/warranty arrangement in the Deed.

(c) The cost of replacing set-top boxes is met by the service contractors under the 12-month after-care/warranty provisions as set out in the Deeds of Agreement. There is no cost to the department.