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Refunds: a brochure on the rights of buyers and sellers



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MEDIA STATEMENT Philip Ruddock MP Federal Member for Berowra Electorate Parliament House

Shadow Minister for Social Security Tel: (02) 482 7111 Tel: (06) 277 4206

Fax: (02) 482 7018.. Fax: (06) 277 4178

REFUNDS

A BROCHURE ON THE RIGHTS OF BUYERS AND SELLERS

The Trade Practices Commission have released a booklet on consumer and seller rights called "Refunds". This booklet is designed to assist consumers and sellers in understanding their obligations when purchasing or supplying goods and services.

The brochure covers consumer rights:

* Be a wise shopper * If things go wrong * How to decide if goods are faulty * Time limits

* Packaging * Warranties and guarantees

"Refunds" also covers seller rights:

* Reimbursement for faulty goods * Product liability * 'No Refund' signs

"Refunds" also explains what each party should do when the consumer and seller cannot agree, and provides contacts at the Trade Practices Commission and the Consumer Affairs Departments.

"I recommend this booklet to local businesses, service providers and consumers as a handy tool which explains in simple terms the rights and responsibilities when buying or selling goods and services. Booklets can be obtained by contacting my office on 482 7111", Philip Ruddock said.

' iM '

13 May 1994

Further information: Ros Harvey 482 7111 .

COMMONWEALTH

PARLIAMENTARY LIBRARY MICAH