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Airlines upset consumers



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JOHN MOORE M P SHADOW MINISTER FOR

BUSINESS, PRIVATISATION AND CONSUMER AFFAIRS AIRLINES UPSET CONSUMERS

Certain practices of the domestic airlines need to be looked at in the light of the Trade Practices Act, according to John Moore, Shadow Minister for Consumer

Affairs.

A number of serious Trade Practices questions have arisen which require urgent consideration and investigation by the Commission.

The Sections under question include:

SECTION 52 - MISLEADING AND DECEPTIVE CONDUCT

Boasts of inflated airline capacity in a series of advertisements and statements by the airlines and senior management have led consumers to believe that a greater percentage of flights are available and flying

on schedule.

SECTION 58 - ACCEPTING PAYMENT WITHOUT INTENDING OR BEING ABLE TO SUPPLY AS ORDERED

The practice of booking "dummy flights" with no intention of delivering the service appears to be

continuing, (see attached) _____

COMMONWEALTH PARLIAMENTARY LIBRARY MiCAH

SECTION 52A - UNCONSCIONABLE CONDUCT

Consumers are finding they are asked to pay more once they arrive at the airport to collect a ticket booked by telephone or when they have travelled through one

INQUIRIES CANBERRA (062)774133 BRISBANE (07)3710644

sector of a multi-sector trip

Mr. Moore said he was acted on behalf of many consumers who are outraged by their treatment.

"While most of the situations were resolved after rapping the airlines over the knuckles, some airline practices still appear to be going unchecked.

Moore said Part V of the Trade Practices Act is supposed to protect consumers and guarantee the smooth operation of the

market.

"While the circumstances at the moment are extreme, consumers still must be afforded the protection they deserve.

"The Trade Practices Commission must be pro-active in

protecting consumers.

"This is especially important during the upcoming holiday period where less seasoned travellers will be flying.

16 November, 1989

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DUMMY FLIGHTS—AN EASIER WAY TO HELP YOUR CLIENTS To assist booklngyour domestic passenger* on International or IW \K flights you van now waitlist your clients in the Australian Airlines Reservations System on dummy flights up to li Uoys p rio r

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