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Kemp trying to crank up Job Network statistics.



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PARLIAMENT OF AUSTRALIA

HOUSE OF REPRESENTATIVES

 

MARTIN FERGUSON MP

Member for Batman

 

MEDIA RELEASE

 

June 25, 1998

 

KEMP TRYING TO CRANK UP JOB NETWORK STATISTICS

 

Dr Kemp is hoping to improve the statistics for his deeply troubled Job Network by ignoring Centrelink and handing out part of the referral process to outside call centres, the Shadow Minister for Employment and Training, Martin Ferguson said today.

 

Outside of the normal parameters of the existing system the Department of Employment, Education, Training and Youth Affairs has contracted a call centre based in Canberra to crank up the referral numbers,” Mr Ferguson said.

 

“This gives the lie to Dr Kemp’s boasts in the House today that Centrelink is doing the job in getting long term jobseekers into work.

 

The contracting out of Centrelink’s work has gone to a Telstra-operated call centre in Canberra.

 

“The centre is sending letters — on Centrelink letterhead — to long term unemployed people asking them to call, and referring them to nearby job agencies. (see attached letters — one went to a WA jobseeker, the other to a Tasmanian jobseeker)

 

“I understand that call centre staff have been told they have a target of talking by telephone to 1700 jobseekers a day to get them referred to job agencies.

 

“Some job agencies who have received jobseekers directed to them by this process have expressed surprise because, according to them, the new people have not gone through the normal processes of assessment by Centrelink.

 

“An internal DEETYA memo (attached) warns Employment Services staff that this outsourcing is going ahead and is aimed at ' supplementing the work being done by Centrelink’

 

For further information: Andrew Casey. Martin Ferguson’s office 02 6277 4899

 

 

CENTRELINK LOGO

JOB SEEKER NAME/ID

JOB SEEKER ADDRESS

 

Dear

 

The purpose of this letter is to ask that you telephone 13 62 63 immediately.

 

You are probably aware that, from 1 May 1998, the new Job Network provides a range of services free of charge to eligible job seekers. The new services involve community, private and government organisations, and replace some of the services previously provided by the Commonwealth Employment Service and case managers.

 

You have been registered and assessed by Centrelink as eligible for Intensive Assistance.

 

We have Job Network members that can provide assistance now to help you find a job.

 

It is very important that you telephone 13 62 63 by 26 June 1998 to nominate the Job Network member from whom you would like to receive assistance.

 

To help you make a choice, a list of Job Network members in your area is attached. If you wish, you can visit or telephone them to ask about their services. A full list is available from the touch screens at your local Centrelink office.

 

These Job Network members can provide you with assistance and support to help you get and keep a job. They can also arrange training, help in job search skills and provide support other you find a job. The enclosed leaflet provides more information.

 

If you do not tell us by 26 June which member you would like to be assisted by, you will be referred to an available Job Network member in your local area.

 

We will give your Job Network member basic information such as your name, address, date of birth, education and employment history. Your Job Network member will then contact you.

 

******

 

The purpose of this letter is to ask that you telephone 13 62 63 immediately.

 

You are probably aware that, from 1 May 1998, the new Job network provides a range of services free of charge to eligible job seekers. The new services involve community, private and government organisations, and replace some of the service previously provided by the Commonwealth Employment Service and case managers.

 

You have been registered and assessed by Centrelink as eligible for Intensive Assistance. We have Job Network members that can provide assistance now to help you find a job. It is very important that you telephone 13 62 63 by 26 June 1998 to nominate the Job Network member from whom you would like to receive assistance.

 

To help you make a choice, a list of Job Network members in your area is attached. If you wish, you can visit or telephone them to ask about their services. A full list is available from the touch screens at your local Centrelink office.

 

These Job Network members can provide you with assistance and support to help you get and keep a job. They can also arrange training, help in job search skills and provide support after you find a job. The enclosed leaflet provides more information.

 

If y ou do not tell us by 26 June 1998 which member you would like to be assisted by, you will be referred to an available Job Network member in your local area. We will give your Job Network member basic information such as your name, address, date of birth, education and employment history. Your Job Network member will then contact you.

 

Your choice of member will not affect any payments you receive from Centrelink. However, when you are referred to Intensive Assistance, you will be required to sign an Activity Agreement. This Agreement will record the activities you and your Job Network member agree upon to help you get a job. Once you sign an Activity Agreement, you must comply with it. Otherwise you could lose access to Intensive Assistance and if you are in receipt of Newstart Allowance or Youth Allowance, your payment could also be stopped or reduced.

 

Remember, telephone 13 62 63 by 26 June 1998 to nominate your preferred Job Network member or to ask for further assistance. Please make sure that you have this letter with you when you telephone.

 

 

For info purposes, as it’s possible some customers will ring our 132850 number.

 

Service Centre Managers

 

We have this afternoon been advised of an initiative by DEETYA for enhancing referrals to Intensive Assistance. We first heard of this possibility yesterday afternoon but did not have confirming details until today.

 

DEETYA has been trying to find a way of identifying IA eligible customers who are not appearing on the JSSS lists. To date they have not been able to do this.

 

DEETYA will be progressively stripping the JSSS and sending letters to identified customers. The letter will be on Centrelink letterhead and the draft text is attached.

 

Customers will be advised to contact 13 62 63 to nominate their choice of IA member. This number will be manned by TELSTRA staff funded by DEETYA. Customers who fail to make a choice by 26 June will be automatically referred to the next available IA member.

 

For Customer Service Centre Staff

 

All referrals will create activitie s for us in AYS for follow up in CUS.

 

The first stage of the process will occur tonight (18 June), when 5000 records will be stripped from the JSS list. This will continue (at what rate, I’m not sure) until a total of 15,000 records have been identified. We understand that this process will continue on a regular basis thereafter.

 

This process is intended to supplement the work being done by Centrelink, and Centrelink should continue to operate as usual. However, Employment Services staff need to be aware that their JSS lists may look rather different tomorrow.

 

I am sending this to give you as early advice as possible. I am expecting formal advice from NSO any time now.