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Veterans join the Internet age.



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Joint Media Release

The Hon Danna Vale MP Minister for Veterans' Affairs Minister Assisting the Minister for Defence Federal Member for Hughes

Senator Eric Abetz Special Minister of State Senator for Tasmania

VA129 Monday 7 October 2002

Veterans join the Internet age

Tasmanian veterans will be the first in Australia to be able to lodge Department of Veterans' Affairs forms online with the launch of a trial program in Tasmania today.

Special Minister of State, Senator Eric Abetz, will represent the Minister for Veterans' Affairs, Danna Vale at the launch of the secure online service.

"The Federal Government, through the Department of Veterans' Affairs, is committed to providing a high level of service. This ground-breaking trial will provide an additional way for the veteran community to communicate with the department - over the internet," Minister Vale said.

Once registered, veterans will be able to fill in forms and send them electronically, saving precious time in processing their claims for entitlements

"Recent Veterans' Satisfaction Surveys have found that more and more veterans and their representatives are using the internet so it is appropriate to make important government services for veterans available online," the Minister said.

Senator Abetz said funding for the trial had been provided by the Trial of Innovative Government Electronic Services (TIGERS) project, administered by the National Office for the Information Economy.

"This trial will give the more than 20,000 Tasmanian members of the veteran community access to these innovative services.

"They will also have the opportunity to provide feedback and input into the final product before it is released nationally," Senator Abetz said.

In order to participate in the trial and submit claim forms online, Tasmanian veterans can register at DVA offices, selected Service Tasmania shop fronts and participating ex-service organisations.

For more details about being part of the trial, veterans can contact DVA on 133 254. Online lodgement of DVA forms is expected to become available to veterans nationally in 2003.

"The trial of online DVA forms lodgement is another example of the Federal Government's commitment to caring for Australia's veteran community," Minister Vale said.

Note: The launch of DVA's online forms lodgement facilities will take place at Service Tasmania, Shop 3, 5 Fitzroy St, Sorell, at 2pm, Monday 7 October 2002.

Media contact: Jane Seaborn 02 6277 7820 or 0417 265 289