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New Purchasing Advisory and Complaints Service

I am pleased to announce the establishment of a new Purchasing Advisory and Complaints Service within the Department of Finance and Administration.

The Service is intended to assist business, particularly small business, involved in Government procurement.

It has been established in response to calls from industry bodies and individual suppliers for a simple information and complaints mechanism outside the existing judicial processes.

The Service is one of a number of initiatives the Government is undertaking to streamline and simplify Commonwealth purchasing arrangements and to cut the cost of doing business with Federal Government departments.

Suppliers will now have ready access to an informal advisory mechanism to help them understand the purchasing processes, provide them with information and assist in resolving disputes.

The Service should be of particular value in assisting small business to access Government business. Lack of information has been a consistent problem for many small suppliers that do not know who to approach or where to get advice about specific concerns.

Red tape and the costs to suppliers will be reduced by helping them avoid the time and cost associated with in particular, the formal complaints system. It will foster more open and cooperative relations between buyers and suppliers and help develop closer working relationships in the future.

The Service will the be a single point of contact for business, departments and agencies with general inquiries about Commonwealth purchasing policy and practice.

Suppliers and agencies can contact the Service toll free on 1800 650 531.

Media Contact:

Anna Schulze, 02 6277 7400