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Urgent review of complaints investigation scheme needed.

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Margaret May MP

Federal Member for McPherson Shadow Minister for Ageing


2 June, 2009


In light of a 4 Corners investigation into aged care neglect, Shadow Minister for Ageing, Margaret May, has today called on the Rudd Government to urgently review the Complaints Investigation Scheme.

“It is undisputable that the Complaints Investigation Scheme needs to be urgently reviewed,” Shadow Minister for Ageing Margaret May said today.

“Aged and frail Australians deserve better from this neglectful Government”, said Mrs May.

A 4 Corners investigation revealed last night that chronic failings exist in the Government’s handling of serious allegations of neglect and mismanagement in aged care facilities.

“The 4 Corners report exposed Minster Elliot’s attitude to protecting Australia’s aged and frail as careless and dismissive.

“Investigations that examine only paper work and involve no communication with the complainants are a disgrace.

“How many residents need to die before the Minister takes notice?

“If the Minister was serious about protecting senior Australians, she would ensure that each and every complaint was thoroughly investigated,” said Mrs May.

Mrs May slammed the Minister’s department for ignoring the advice of independent Aged Care Commissioner, Rhonda Parker.

“Minister Elliot should be ashamed that her own department ignores the independent advice of Aged Care Commissioner Rhonda Parker and continues with its half-baked investigations.

“The delivery of world-class care to senior Australians must be the Minister’s top priority.

Media Enquiries: Damian Marwood (02) 6277 4716 / 0429 493 296