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Expansion of Centrelink's Call Centre Network: more jobs in regional Australia.



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NEWS RELEASE

 

MINISTER FOR SOCIAL SECURITY

SENATOR JOCELYN NEWMAN

 

Tuesday 28 April 1998

 

EXPANSION OF CENTRELINK’S CALL CENTRE NETWORK MORE JOBS IN REGIONAL AUSTRALIA

 

Around 240 new jobs are to be created to expand Centrelink’s call centre network to handle enquiries about Youth Allowance, the Minister for Social Security, Senator Jocelyn Newman, said today.

 

“With Youth Allowance commencing on 1 July, thousands of young people will be wanting information on how Youth Allowance helps them,” Senator Newman said.

 

“By creating positions for 240 Youth Allowance specialists around the country, we will be ensuring young people and their parents have speedy access to reliable information about this new payment.

 

“There will be a specific telephone number allocated to Youth Allowance so callers go straight through to the right operator.”

 

The 240 new positions are to be created at four call centres across the country. Centres at Bunbury (40 staff), Traralgon (50) and Brisbane (70) are to be expanded while a new centre will be created at Bendigo (80).

 

“Not only is Youth Allowance itself a huge benefit to young people in regional Australia, but by expanding the Call Centre network in country towns like Bunbury, Traralgon and Bendigo, we are boosting the local economies in areas of high unemployment,” Senator Newman said.

 

“And by spreading the centres across various time zones, we can do a better job in providing service outside normal hours.”

 

New recruits are expected to start training during May. Recruitment action has already commenced in Brisbane and Perth and the remainder of the recruiting will be done through specialist agencies contracted to handle the process. Advertisements will appear in the local press shortly.

 

Further Information:

 

Minister’s office, Matt Francis, Ph: (02) 62777560

 

Centrelink, Fiona McQueenie, (02) 6244 7678

 

Internet address: http://minister.dss.gov. au