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Two years of chaos in Human Services



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SENATOR THE HON DOUG CAMERON SHADOW MINISTER FOR HUMAN SERVICES SENATOR FOR NEW SOUTH WALES

TWO YEARS OF CHAOS IN HUMAN SERVICES

The second anniversary of the shambolic, chaotic and malevolent Abbott Government is no cause for celebration at the Department of Human Services.

Human Services has been mired in unnecessary industrial conflict since the election, while IT problems and service delivery failures pile up.

For over 18 months DHS has been under a WorkChoices-inspired ideological attack on the wages and conditions of staff. Enterprise bargaining negotiations have dragged on, with no resolution in sight.

In the meantime, Audit Office and Ombudsman reports note service delivery failures in call wait times, online and face to face services, despite promises of improved efficiency. The Commonwealth Ombudsman’s follow-up review of service delivery complaints at Centrelink has revealed that problems persist more than 16 months after his initial report was published in April 2014.

Human Services Minister Senator Marise Payne tries to fly under the radar, but she has nothing to be proud of in this portfolio. Service delivery problems appear to have been put in the too hard basket, and it's time the Minister was called to account.

Tony Abbott promised that 'WorkChoices was dead, buried and cremated'.

After two years, the Government must bring this ideological attack on DHS employees’ wages and conditions to an end, and get on with the job of providing government services of the highest standard for all Australians.

SUNDAY, 6 SEPTEMBER 2015

MEDIA CONTACT: LUKE WHITINGTON - 0422 265 775