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Faulty computer systems stopping people gaining employment must be resolved immediately: Senator Siewert

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Media Release

Senator Rachel Siewert - Australian Greens spokesperson on Community Services

2 September 2015

Faulty computer systems stopping people gaining employment must be resolved immediately: Senator Siewert

Australian Green Senator Rachel Siewert has written to the Minister for Human Services following complaints about DHS's faulty computer system preventing people with disability accessing employment services in order to gain employment.

“I have received complaints that people with disability seeking employment support through disability service providers are struggling to move towards gaining employment because of a problem with the Department of Human Services computer system. This is preventing people getting appointments for allied health assessments,” said Senator Rachel Siewert.

“The problematic computer system has allegedly resulted in a backlog of people that need to undergo health assessments before being able to access employment services and beginning to seek employment.

“Timely health assessments are required for people with disability who are ready and willing to work before they can get help to find work.

“Considering this Government regularly emphasises how important it is that people gain employment, it is disappointing to hear anecdotally that the computer system has been faulty for some time.

“I understand that this has been going on for some months and is causing a backlog of clients who are unable to pursue employment opportunities until they have had their allied health assessment.

“Currently it seems many are stuck in limbo.

“I am concerned that this will be causing distress to people who already face a number of barriers to finding employment.

“I have asked the Minister if she can confirm that the system is causing these problems, how long it has been going, how many people have been affected by the issue, and when it is expected to be fixed.

“I look forward to hearing from the Minister and hope this gets resolved quickly”.