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Community input needed for red tape reduction.

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Community input needed for Red Tape Reduction Thursday, 19 January 2006

Federal Member for Bonner, Ross Vasta, has called on local constituents to forward to his office any suggestions and examples of poorly designed forms and letters from Federal Government agencies within the Department of Human Services, including Centrelink, Medicare and the Child Support Agency.

“One of the greatest frustrations people face in dealing with agencies such as Centrelink is the complex and lengthy forms they are required to complete to receive payments and services,” said Mr Vasta.

In an effort to address the issue, the Minister for Human Services, Joe Hockey, has tasked each agency with removing forms. Where a form cannot be cut, it is to be simplified.

“We need feedback from those in the community who are dealing with these agencies on a regular basis.

“I am eager to gather as many examples of these poorly designed forms as possible so that I can present them to the department as part of the red tape review,” said Mr Vasta.

“The language used in the forms and letters is also being reviewed so I would welcome suggestions in relation to what improvements can be made so that the forms are simple and easier to understand.”

The Department of Human Services has already identified that around 10 million pages in forms will no longer need to be issued each year by Centrelink and Medicare Australia.

The Government is also seeking to reduce the number of letters sent to customers each year.

“This red tape review is a process that requires community involvement and input so that the best changes can be made,” said Mr Vasta.

Sample forms, letters and suggestions can be sent to Ross Vasta at PO Box 531, Wynnum. Ends