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Keeping Jobs from Going Offshore (Protection of Personal Information) Bill 2009 [2010]

Part 3 Call centre disclosure requirements

   

10   Call centre disclosure requirements

             (1)  If a person makes a voice call to an organisation, and that call is answered by, or transferred to, a foreign call centre, the person responding to the call must identify the city and country in which the call centre is located.

             (2)  If a person receives a telemarketing call from or on behalf of an organisation, which originates from a foreign call centre, the person initiating the call must identify the city and country in which the call centre is located.

             (3)  For the purposes of this section, a voice call to any telephone number related to, or advertised in any medium as being related to, an organisation is a voice call to that organisation, unless the contrary is proved

11   Foreign call centre

                   For the purposes of this Part an organisation is a foreign call centre for another organisation if,

                     (a)  the first organisation makes, receives or deals with voice calls for or on behalf of the second organisation; and

                     (b)  the first organisation meets the definition of receiving organisation in relation to the second organisation for the purposes of section 5.