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NBN customers complain of poor connections and speeds years after being connected -

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TONY EASTLEY: Back home, and the Federal Government has this week been trumpeting the success of its rollout of the NBN, saying it's fast and cheap for consumers and taxpayers.

However some customers, among the first to be connected to the NBN's fibre to the node service, say they've had long-running, ongoing issues.

Lucy Carter has more.

LUCY CARTER: Gary Jackson lives in Gosford on the New South Wales Central Coast. He was one of the first people in Australia to get the NBN connected to his home.

GARY JACKSON: For two years we had a great service up until December 2015, it was great, it worked, no problems. But as of December, the connection to the internet, the NBN, started dropping out on a regular basis, sometimes up to 10, 12 times per day.

LUCY CARTER: Mr Jackson has sent PM a 16 page document detailing his dealings with Telstra and the NBN.

His case was continually referred between the two companies, and he claims he struggled to get them to cooperate with one other.

GARY JACKSON: You deal what Telstra and you deal with NBN, they're two separate identities and they don't want to talk to each other.

At one point I said I want an NBN technician and I want a Telstra technician to come to my house and resolve it and that couldn't be arranged.

They just won't talk to each other, I don't know if they are aware of each other's problems.

LUCY CARTER: Mr Jackson took his case to his local MP and to the telecommunications ombudsman. On the 13th of this month, his internet service was finally restored.

June Johnson from Killarney Vale, also on the New South Wales Central Coast, hasn't been so lucky with her NBN connection.

JUNE JOHNSON: I got this on about August the year before last, okay, and since then it drops out all the time and it completely drops out, I have no phone whatsoever or any internet.

LUCY CARTER: She says she regrets signing up to the NBN.

JUNE JOHNSON: It'll drop out, it stops, it goes slow, it freezes.

LUCY CARTER: What was your internet like before you got NBN?

JUNE JOHNSON: I had no problem with ADSL getting online, staying online and the speeds were a lot faster.

LUCY CARTER: June Johnson and Gary Jackson aren't alone.

Last month, ABC Central Coast did talkback on this issue and were flooded with calls with irate NBN customers.

TALKBACK CALLER: I thought I would sign up for a great new 100 megabits connection to the NBN and when you get to peak hours or the weekend, now I'm currently getting around about one megabit or less.

TALKBACK CALLER: We found out that there's a possibility the NBN haven't done their job properly and so therefore we never had a service since and we still don't have a service.

LUCY CARTER: Last night on Q&A, Liberal frontbencher Christopher Pyne was praising the government's NBN rollout.

CHRISTOPHER PYNE: When we took office in 2013, there were 55,000 customers of the NBN, there are now 955,000.

We are - Labor had missed their targets by 83 per cent. They had no idea how much it was costing. Because of Malcolm Turnbull's management of the NBN, it will all be finished by 2020, not 2024 as Labor was promising, with speeds that people want and need.

LUCY CARTER: The Telecommunications Ombudsman is Judi Jones.

JUDI JONES: Complaints about internet services are increasing. So, in the first quarter of this calendar year we received nearly 11,000 complaints about internet services and that's 35 per cent of our complaints are now about internet, up from 26 per cent for the same time last year.

LUCY CARTER: She says many complaints have been related to the NBN.

JUDI JONES: About half the people who complained about a connection delay were trying to get connect to the NBN and it is increasing, but it's increasing at a time when the rollout is increasing, so it's kind of keeping pace.

So a lot more premises are being connected and we're getting more complaints, but that's consistent. It's not that we're suddenly seeing a disproportionate increase, if you know what I mean.

LUCY CARTER: The Government's NBN rollout is due to be completed in 2020.

TONY EASTLEY: Lucy Carter.