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A Current Affair -

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(generated from captions) Tonight - call centre dirty tricks and we have the proof as they impersonate a pensioner to lock him into a deal he doesn't want. This is not my voice. Also tonight - video diaries of binge drinkers, a l festyle t at's puttY g a lifestyle that's putting so many young wome at risk. Plus - the mobile phone that allows mum and dad to keep track of the kids by satellite. And one-on-one with a very cheeky Hugh Jackman. This program is captioned live. welcome to A Current Affa r. I'm Tracy Grimshaw, welcome to A Current Affair. We've all had bad experiences with call centres and those unwelcome and pushy phone calls where they won't take "No" for an answer. But in Noel Cassells' case, telemarketing turned to outright fraud. The mistake they made was recording it all on tape. PHONE RINGS I was flabbergasted. It's definitely fraud. PHONE RINGS Hello, where are you from? When pensioner Noel Cassells took a call from an AAPT call centre on his home phone offering him a new deal he had no idea what would happen next. I'm disgusted. If they can do it to me they can do it to anybody in this country. Noel, would you say they hijacked your phone? Definitely, hijacked it. Blatant hijacking. Where are you phoning from? The telemarketer had an Indian accent but she was phoning from this call centre in Melbourne. Noel told her to put the offer in writing and he'd consider it. Two weeks later he gets another call saying welcome to AAPT. What was your reaction to that? Oh, furious. I said "Who authorised that?" She said "You must have done something" and I said "I haven't done a damn thing."

Then AAPT produced this recording of Noel supposedly signing up with the company. There is no way on earth that is Noel Cassells. Noel took the recording to his local federal member Gary Hardgrave, who's known him for years. He's got a big voice, he's got a broad Australian accent. In every possible way it's a complete joke. It is a joke when you hear it because that's not my voice but it's serious, it's a serious joke and you can hear that women at the end and she's laughing. That's not me talking, of course. Clearly it's not you. If they can do this to a little old pensioner what the hell will they do to young people? What occurred was someone who pretended to be Mr Cassells gave us a recording and we acted on that behalf, on that basis. But this is not just unethical, it's probably illegal. We were very disappointed. Paul McFaddon from AAPT admits the recording is a fraud

designed to make a sale. Why should anyone trust your company again after this has happened? Oh look, AAPT is very committed to looking after customers, all of our advertising... But wasn't this an absolute breach of trust? This was an isolated incident. We were very disappointed with what occurred and acted immediately. AAPT went to the call centre, which was run by another company, PCI, in Melbourne, who sacked the telemarketer responsible. PCI refused to be interviewed and no longer work for AAPT. Sacking them, I think, is the easy way out, so it's just not good enough.

David Vaile is a privacy expert from NSW University. You'd think as a possible telecommunications provider they would do the right thing, they'd comply with reasonable business ethics and this really looks like they've missed out. Unethical, unscrupulous, underhanded, but, unfortunately, legal. PHONE RINGS Margie Heggie is another victim of AAPT's marketing techniques. She found her phone lines switched to AAPT after her teenage son took a call from them one day. I was outraged. I just don't understand how they could just do that. We spoke to her 19-year-old son, he explained he was authorised to act, to transfer the phone and so we took his word. So you're telling me here if you ring my home and my teenage daughter says 'yes', you can take over my phone line? Oh, we go through a very rigorous process. But you didn't speak to her at all. No, but we asked a series of questions to ensure he was authorised to make that representation. It's too easy for them to do it. They shouldn't be able to do it and I really think that should be illegal. To be fair, as soon as Mrs Heggie complained, AAPT swapped her phone line back but David Vaile says it's just sleazy marketing. I'm sure there are a lot of temptations on salespeople to try and get the sale but there is just no excuse for this sort of behaviour. MAN: So everyone pronounce this word together. (All imitate Australian accent) 'Mayt'.

It's scenes like these where Indian call centre operators are taught how to sound more Australian that has really given telemarketers everywhere a bad name. At this call centre the locals even use fake names.

Hi, this is Christopher. How are we doing today? So they feel comfortable when they talk to the customers. So they use anglicised names? Yes, so they can relate better with the customers.

And it seems while ibdian call

centre operators are prepared to lie, lie so

lie, so too are local lie, so too are l#cal ones

centre operators are prepared to lie, so too are local ones as this fake recording proves. These people were acting on your behalf, weren't they trained properly? They were trained properly. Clearly they were trained properly and acted inappropriately, in the first instance, acted inappropriately. Once again why should people trust your company after this? I think people understand if mistakes are made and action is taken that's the appropriate way to handle it. AAPT switched Noel's phone line back without charging him anything

and in spite of the stress Noel can now joke about it. Thank God they haven't got me Bankcard.

Chris Allen with that extraordinary story. In fairness to AAPT, it's refreshing to see a business take responsibility so readily for its mistakes. And if you've had a problem with telemarketers or something else we can help with, please contact us by email or give us a call. Alright, this next story is going to be a real eye opener. Binge drinking is causing an enormous amount of harm in Australia. But few people realise how little alcohol it takes to be at risk. It's binge drinking... CHEERING I feel really, really ill. ..in the name of science. There is a massive difference in your mood. This is how much we drank? Yeah. No way. A confronting insight. SIRENS WAIL Which is terrible but I feel alright. They're at breaking point now. That is our most common form of drug abuse. That is what you call binge drinking. It's bloody scary.

So what's a binge drinker? Well, you don't have to be an alcoholic or even a regular user.

And it doesn't have to involve sickening amounts of booze or a never-ending bender.

In fact, all it takes to slip into the binge drinking category is four or more drinks in a row over a 24-hour period.

If we're going out to a club or something I'll tend to have a bit. What do you call a bit? Um, enough to get me drunk.

Erika Lamour and Lisa Kaplan represent our biggest binge drinkers - young women. Between 10 and 15 drinks. Professor Kerryn Phelps will monitor what one one week of binge drinking does to the girls' health and well being. OK, that's perfect. 115 over 80. What we'll be looking for is to see if there is any change in mood,

whether they become more anxious or depressed and whether there's any change in their ability to think through problems. Hello. Ha ha, so it's day one. And the girls are off to a sensible start, drinking two cocktails and two wines between them. APPLAUSE AND CHEERING Day two kicks off with champaign and orange juice. You know what, hang on one moment. I took someone else's drink from the bar and I washed it down with someone else's drink. Five spirits and seven shots later. I think I had six glasses of champagne, I think I had like three shots of something, I don't know what it was,

I've had a bit of water in the last hour but I couldn't tell you exactly. Has Australia got a drinking problem? Big time, big time. Professor Gordian Fulde is the head of emergency at St Vincents, a Sydney hospital which sees more alcohol related death and destruction than any other. Is it a bigger problem than illicit drugs? Oh, enormous. Illicit drugs doesn't even come up on a radar compared to stupid alcohol consumption. Day three and the girls are in good spirts. We went to the boys toilet because the girls was too long and we almost got kicked out. After five vodkas each, it's home time.

It's about 2:00 in the morning. We've got some friends around in the hotel room

and we're having a few drinks. I woke up today and felt really, really bad. But a few hours later, it's all good. How many drinks have you had? Three. A dozen premixed drinks between them

and they're not the only ones feeling the effects. In the short-term we also see a number of problems

with unsafe sex, poor judgment which may lead to accidents, people stumbling in front of cars, throwing up, getting into fights or arguments, being assaulted, being raped, we can also see deaths from alcoholic poisoning. I can't believe I'm still drinking. Things are starting to slow down. The girls have two cocktails a piece on day five and three Bacardi Breezers each on day 6. Yesterday just threw me over the edge and I threw up a few times and I was crying on the bathroom floor because I just felt terrible and I swore I would never drink again. How have they performed on the job? touch I have to go over. A nightmare - moody, everything they public relations firm Sweaty Betty, Erika and Lisa work for the and boss. Roxy Jacenco is their friend

No good, out. ordinary circumstances? So if these were

of a long week. Day seven marks the end 17 drinks together. Over four hours Erika and Lisa down You are struggling. my head would be in the toilet bowl. If I was struggling then two kilos this week, I reckon three, I wouldn't be surprised if I put on I think I've put on three kilos.

when I was in such a bad mood. I can't remember a time during the experiment. This is what the girls have consumed to assess the impact. Now it's time for Professor Phelps they've developed gastritis They've become anxious, depressed, inflamed pancreas which is a stomach inflammation,

and they've put on weight.

I feel like rubbish, horrible, never

had a worse week in my life. I feel like rubbish, horrible, never Ben Fordham with that story. 'Boy from Oz' who dazzled Broadway. Peter Allen was the original in his footsteps Hugh Jackman followed to become an even bigger star. hit musical back where it belongs. Now he's bringing this Aussie Hugh, good to see you. Thank you. You look great. Welcome home. You look good too, thank you. It's great to be home. at 6:00, kayaking in the harbour. I spent the morning - I woke up

Did you? for breakfast, anyway - A little kayak, went to Bill's this is not stuff you want to know. I do want to know about that stuff. when you come home So this is all the stuff that you do and this is how you ground yourself? to the beach, I miss so many things, I miss it, I miss going I miss the food, the people, waking up early, so when I come back I find myself it's like for me Sydney, I don't want to sleep in,

really to the full. the lifestyle, everyone lives life they play hard They work hard but then about being back here. and so that's kind of what I love so tired in your life You said that you'd never been on Broadway, when you finished playing Peter Allen 'The Boy from Oz' on Broadway so why are you doing it again? of why people climb Mount Everest. Well, it's probably like the theory Help her along. # (Sings) # Put your hands together It was the most exhausting rewarding thing I've ever done. but, at the same time, the most channelling him. Some people were saying you were Is that what it felt like? a side of me that I don't get to be I definitely feel it brought out all the time. and I did things - Peter, he was like a kid, I was naughty, I was cheekier than I would ever be, was like I said things that part of my brain you just said that." "I can't believe

an alter ego or a Dr Jekyll/Mr Hyde So it was a little bit like sort of situation. close to channelling as you get. So in that way, I suppose, it's as such a thing as looking down But I like to think that if there is with the show that we created. that Peter would have been happy he would have loved it Are you kidding,

sort of run on Broadway too? and he would have loved to have that His big dream was to do a musical. well because it's all storytelling. His songs lend itself to a show so I still call Australia. # (Sings) # I still call Australia, you've got it all. It seems that you know you've got the big career, You've got the great family, you're incredibly popular, and in theatre. you've conquered America in film Why hasn't it turned your head? head, Hugh. It seems not to have turned your You're still normal. Don't show my wife. is my family The greatest blessing in my life to take any kind of BS, are they? and your family's not going They're not going to - "Hey, look at me", you know, if you walk in one day with a little you know. you get it quicker than anyone, You two seem just eternally happy.

never see a paparazzi shot I mean we never see a shot, you're grumpy with each other. of you and Deborra-Lee looking like Do you two ever fight? Yeah, of course. Thank goodness. Come on. I think I have a great marriage. She's my best friend and somehow with Deb nothing was clearer in my life than this woman you're meant to be with. Nothing was clearer. If there was ever a moment from the gods that said "Do this, idiot, do it", that was my moment of meeting Deb. Are there ever difficult times for her

because I mean you are now a bona fide heartthrob, Hugh Jackman, and women tend to throw themselves at bone fide heartthrobs. Are there ever times when she just wants to punch somebody? She's very generous. If there's more than seven in the bed it gets a little testy. Oh, I'm in trouble.

Tell me what you've got coming up. You've made 'X-Men 3', you've made 'The Fountain'. You're making a movie right now. This is just a quick whistle stop in. 'The Prestige' I'm doing a movie called Christian Bale, Michael Cain, with Christopher Nolan, Scarlett Johannsen.

a few movies coming out. That finishes and I have but I'll be honest, It's going to be a busy year is coming back here the thing I'm most excited about to do 'The Boy from Oz'. as you want, so good to see you back, May I wish you as many high kicks Congrats on the new show. Yeah, you too, Tracy. (Sings) # ..in life! # Thank you.

that's taking child minding Now here's a development to a whole new level. allows parents It's a mobile phone which not only to call their youngsters, by satellite. they can also track them 'BIG BROTHER' THEME MUSIC but he's not alone. Michael has gone for a bike ride, dad Peter is watching. For back at home, Wooo.

for any reason If Michael leaves the safety zone to our phone the system will send a text message

the safety zone. saying Michael has left it's really cool and they want one. All my friends think Lizzie knows her mother Catherine can watch every move she makes too. here comes Big Mother and Father. Move over Big Brother, knowing where Michael was It gave us a sense of security

all the time. planes or ships at sea, Once upon a time we used to track now it's our kids. and I can talk to Mum and Dad easier It makes me feel much safer as well. a limited mobile phone, Around Michael's neck sits a global positioning satellite. but inside, it also has for any reason, If Lizzie leaves the school grounds on her phone. Catherine will be alerted outside his parents' set zone, If Michael is taken or wanders they too will be alerted. exact whereabouts by computer. And parents can track their kid's else except me, her father, I know that she can't call anyone neighbours and her grandmother. This device doesn't have a keypad,

numbers a child can call. just four preprogrammed emergency the four numbers The child can only call that mum or dad puts in there, it cannot send text messages, it can only receive. Mark Gullickson is the man who's brought this latest technology into the country. Some of our users today are using this as a safety device for children with Downs Syndrome, elderly people with Alzheimer's or dementia that go wandering. For some parents it's a formula for making them anxious about their children. Forget security, more like overprotective parents says Professor Matt Sanders from the Parent and Support Centre at the University of Queensland. What this is doing, I think in some way, is feeding a parent's sense of uncertainty and insecurity about the safety of their children

in a way that exacerbates and exaggerates the level of risk that is actually there. I think it's a matter of everyone deciding for themselves of the level of oversight for their children. Hello, Mum. And don't believe for a moment it's only the kids we'll be watching. Phone manufacturers will start incorporating GPS receivers into mobile phones. The system is already operating in the United States. Soon it will be, maybe almost impossible to get lost in Australia. 'BIG BROTHER' THEME MUSIC Somewhere, up there, someone will be watching. 'BIG BROTHER' THEME MUSIC Brady Halls there. Up next - it's been ranked the happiest place in the country. So what's the secret? And how does your home rate? Money doesn't buy happiness, they say.

And that's also one of the key findings of a survey ranking the areas in Australia where people are most satisfied with their lives. It has nothing to do with incomes. # You're lookin' swell, baby # If Australia is the happiest place on Earth, this is the happiest place on the planet, Hervey Bay, just 300km north of Brisbane. Don't you feel our happiness? Oh, I'm infected, I'm infected. Well, there you are. I have to ask you, what sort of medication are taking that produces all this? LAUGHTER Miriam, husband Lulla and friend Joan don't need a survey to tell them they're in Australia's capital of happy. I'm going to tell you this wonderful joke. It's about a lady who went to the races. Is it a clean joke? I beg your pardon! What we're doing is asking people how good they feel about themselves and their lives

and we form a little wellbeing index from this. Professor Bob Cummins of Deakin University has been putting together this survey of wellbeing for over five years. The places that don't do well are the inner-city suburbs. The survey found that city life -

well, that just ain't a very happy place

with Sydney leading the misery stakes, joined by parts of Brisbane and Perth. Would you be this happy in a big city? (All) No! No! Sorry, no, never! I've lived in Melbourne. That's right. So Sydney's doomed and Melbourne's doomed? They are doomed, yes. I didn't even know my neighbours that lived around me. I mean, this man at the back here came up... I mean, he will do anything. The lady next door...

So you have a community here, which you don't have in the city? (All respond in the affirmative) But anywhere. We consistently find that the people from WA, particularly Perth, have a low level of wellbeing and we're really not quite sure why this is but it may be attached to the enormous isolation that people in WA suffer. You'd be much happier if you lived in coastal, rural and regional Australia, where you have time to smell the roses. The people who have the highest level of wellbeing are those who live in the regional towns

like Geelong, Ballarat and Bendigo. The survey clearly proves that money ain't everything - just take Wide Bay. It has one of the highest unemployment rates in Australia and possibly the lowest level of income. We can have a party at the drop of a hat. It doesn't have to be for a particular reason. For 20 years, we must have had 5,000 parties. What a great place to live, eh?

Did yoi migrate from somewhere

Did yoi migrate from somewhere Did yoi migrate from somewhere else? Port Douglas. I'm very happy.

I've lived here for 42 year, so -

I've lived here for 42 year, so - 42 years? Born in Maryborugh42 year

42 years? Born in Maryborugh42 year ago. What makes it so special? The

people. Why, even the Chinese like it.

But even here you can't please everyone. But these three, well, they're just over the moon.

(Sings) # No matter where I roam,

is there anybody here that doesn't drink beer

# Show me the way to go home. # David Margan there in Queensland. Up next - brainwashing and broken families. I did anything he asked me to do, absolutely anything.

This man convinces Australians that he is Jesus Christ. But his miracles cost you a fortune. Tomorrow night we go inside a cult and see how families are being torn apart. I did anything he asked me to do, absolutely anything. He has the ability to be able to manipulate the minds

of very gullible and vulnerable people It was all revolved a ound ear. He's nothing more than a con man. The parents of those people in there need to be worried. Martin King with that undercover investigation tomorrow night, when we'll also reveal a few surprises about how well you are protected by warranties on retail purchases. Look forward to your company then. Goodnight. Supertext Captions by the Australian Caption Centre www.auscap.com.au