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A Current Affair -

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(generated from captions) A phone system full of faults, axed to cut costs, thousands of Telstra workers being on a tropical island party yet Teltra bosses splash out costing $1.3 million. No wonder customers are angry. This program is captioned live. what they want, and we pay for it. These executive crowds seem to do now costs a fortune, Also tonight - why educating a child is public or private. no matter whether the school filling in facial lines Plus, the new skin treatment during the lunch break. And she's sensational. with swim star Leisel Jones. A very special interview

and you are wearing a pair of togs, Growing up with cameras, so peop e can be very critical. so people can be very critical.

Leisel a little later.

Welcome to A Current Affair. I'm Tracy Grimshaw. that has shocked Australia - We begin tonight with the news with the bashing murder two 14-year-old girls charged of a Sydney taxi driver. that will be brought against them, We can't canvass details of the case

for answers but many people are now searching and violence. about the issue of young people in Canley Heights, REPORTER: This morning he was bashed to death by his cab and particularly murders, Violence by children, will increase in this country. this is the sort of culture The problem for us all is that that we are developing. of rage and anger in them. A lot of young ch ldren havA a lot A lot of young children have a lot

have devolved to a situation I'm astonished that young people be involved in such a violenct act where they could actually where someone's life is taken.

Youbert Hormozi was bashed to death On Monday night disabled taxi driver in Sydney's south-western suburbs. from the cab and attacked. REPORTER: Witnesses saw him dragged were charged with his murder. Last night two 14-year-old girls yet to be determined... While their guilt or innocence has they don't realise the consequences? are desensitised to violence, Do you think these days kids

I'm sure that's the case. as a child If someone is charged with murder

really set out to commit murder. you can hardly expect that they with someone, to vent their anger, They might have set out to be heavy but to actually cause death, to perhaps even cause injury, as anyone as to the outcome. I think they would be as surprised chief Children's Court magistrate. Rod Blackmore is a retired is always the key to this. Parental responsibility who commit violent crimes He believes many children are often victims themselves - and neglect. the targets of child abuse and a lot of the magistrates I've always thought, that were in my team early intervention was the key, thought the same way, that on the other hand, whereas the authorities, to a certain extent, thought you had to let them go the heavier services and you only put in but by then it was often too late. when something serious had happened, who have major behavioural problems We are dealing with kids

that have been done to them. because of the things Youth worker Father Chris Riley says to violence. family breakdown can lead at Macquarie Fields and Cronulla Young people joining in riots have been no surprise to him. vulnerable communities at the moment We are working in some of the most with fantastic outcomes, into those. but we are not putting the resources

into punishment and revenge We're putting all our resources and making more and more jails. and to being harder on criminals in society Well, the issue of violence

should concern us all. by younger and younger people where young people are involved There is clearly a large breakdown in very, very violent acts, this is starting to occur. and you wonder why We've seen it overseas. Remember little James Bulger, by two 10-year-old boys in the UK? the 2-year-old murdered our children. The reality is we bring up

Our children are a reflection of us. the Australian Family Association. Damien Tudehope is from in the delivery of values If there is a breakdown by our families, to turn into savages, then the propensity

not being brought up, is greater, because we are effectively of a breakdown in family values. and I think this is a direct result programs and computer games He believes violent television

for kids behaving violently. must shoulder some responsibility from, certainly normal young people, What is it that makes people violent and outrageous things, into people who do really and turns them into animals of rage? What games are they playing of the computer? when they sit in front

What TV programs are they watching? heavy-handed law enforcement Father Chris Riley believes isn't the answer. He says that just skims the surface. I've warned people.

I'm not surprised any more, if it happens again tomorrow. and I won't be surprised If

we don't do something about it

this will be a repeated and frequent occurrence. Simon Bouda there. inappropriate party. Now to Telstra, and one very bosses splurged $1.3 million, It's just been revealed that Telstra for an executive knees up. booking an entire tropical island workers learned Meanwhile thousands of Telstra they would lose their jobs,

continued to founder, the company's share price had phone lines that don't work. and tens of thousands of customers

Obscene. Telstra is a national

disgrace, anunconshoneable monster.

The whole thing is farcical. When

The whole thing is farcical. When

Sol took over the running of Telstra The whole thing is farcical. When Sol took over the running of Telstra ol took over t e running of Telstra

we were promised a new start. It Sol took over the running of Telstra

must have got too much for Sol and we were promised a new start. It

his ever growing team of his

American advisors, they had to go his ever growing team of his

to lendaman island to recover.

They booked the whole island for

the weekend, for the executives and

their partners, at $3,500 ahead. the weekend, for the executives and

$1.3 in total. It's a necessary their partners, at $3,500 ahead.

cost in the business today. It's

only going to get worse. According only go mg to get worse. Acc r ing

to Telstra's public relation, only going to get worse. According

there's a misnomer. Their spokesman to Telstra's public relation,

said Lindaman island could be a dry

run for bigger and better junkets.

Our competitors send their staff to

Vietnam, central America and Africa.

If we don't compete we lose our

If we don't compete we lose our If we don't compete we lose our best people and go backwards. Given

the company's performance, you

wonder if they have star performers, try

try selling that tune to the

businesses that went bust do you to

businesses that went bust do you to Telstra's incompetence. We received

5,600 calls from advertising and

5,600 calls from advertising and because of the 1300 fault we

received 247 calls. It crippled our

business, doing enormous damage.

Hello, anyone there. Every week at

Hello, anyone there. Every week at 'A Current Affair' we get dozens of

'A Current Affair' we get dozens of complaints by phone and email from

complaints by phone and email from Australians complaining about

Australians complaining about Australians complaining about Telstra, phone lines that don't

work, bills they've paid that Stell

work, bills they've paid that Stell stra says "No, you haven't". The

stra says "No, you haven't". The one that takes the cake is Gerry,

who received warm Christmas

who received warm Christmas greetings on his telephone by SMS

greetings on his telephone by SMS from Telstra, and discovered that

Telstra was charging him for them.

Telstra was charging him for them. I couldn't get sense out of the guy,

I couldn't get sense out of the guy, they couldn't find out either. No

doubt desperate to find ways of

paying for the drinks at Linda man

paying for the drinks at Linda man island. This man got a bill for one

cent. It's zero cents, rounded to

nothing. That's a great way to use

the resource. Why are you signalling

out Telstra. Our taxes built it and

out Telstra. Our taxes built it and we own half of it. They don't get

we own half of it. They don't get it. I wouldn't comment. It's

it. I wouldn't comment. It's ridiculous to spend that much on

something like that. They should

something like that. They should focus on the service, particularly

in the outback. As a shareholder of

Telstra I wouldn't be happy.

Telstra's shares sold to

Australia's mums and dads, what a

Australia's mums and dads, what a stinker that was. It was a con job,

stinker that was. It was a con job, you bought the shares at $7.40.

you bought the shares at $7.40. Great deal said the Government. Now

Great deal said the Government. Now Great deal said the Government. Now they are $4.20. Shadow Minister for

communications must be hardly sick

of putting the slipper into this lot

This is complete hypocracy by

management, telling 15,000 staff

they will lose their jobs while

they are sunning themselves on Linda

man island is outrageous. It's a

good life. For some of us. The rest of us, well, of us, ell, good life. For so e of us. he rest good life. For some of us. The rest of us, well, we just have to dream. If you've got any any examples of unwarranted extravagance - Send us an email or give us a call. OK, swim star Leisel Jones. Her new world record is a fantastic achievement for an athlete who candidly admits she used to hate the image she saw each day in the mirror. Now she's happy with life, and eager to talk about how she turned things around. Leisel, congratulations, and thank you for being with us.

Now, you set the bar pretty high, didn't you, when you want to break this world record again! Yeah, I actually probably would have liked to just taken a little bit off at a time so therefore I can get probably three out of it, but I broke it by 1.2, which is probably a bit silly, but you never know how far off it you are. If you miss it by 0.12, that would be just devastating, so I'd rather break it by 1.2. You've been incredibly honest about the journey that you've been on in order to turn yourself around,

and I'm thinking it can't be easy to be that open. It is a little bit tough to be open, and I think I've learnt that. To be an elite athlete you almost have to become a little bit vulnerable

and you have to really let the public into your hearts, and for them to accept you.

And I think I've realised that now and I think I'm just trying to be open, to just realise, you know, what I've been through, and for people to understand that a little bit. It hasn't been the smoothest journey, and to be quite honest, it has been a pretty rough journey, but also too I've had so many accolades, which I'm so thankful for. You said that after Athens you didn't like the girl you were, and you didn't like the swimmer you were.

Why not? To be honest with you, you know, growing up as a teenage girl you learn so many things about yourself and, you know, I was thrust into the limelight as a 14-year-old

on the Olympic team and it's almost the case of saying, "Well, you're a 14-year-old, "you have to act like a 25-year-old now, "and you have to swim like one as well." It was just a bit unfortunate that I almost didn't have the self-confidence in myself, and I found that really hard to express in my swimming as well, and that's why I didn't swim the best I could. I knew I was the best breaststroker in the world and I couldn't do that, and I had a lot of comments actually of people saying to me that I choked, and that was very, very hurtful. Does that show up a fault in the system? Should Australian swimming learn from what you went through? Oh, look, I don't think it's a fault of Australian swimming at all. I think I'm the only person I can blame for this and I just almost wish I had a bit more selfconfidence in myself and I wish I loved myself more. I am not saying that I'm full of myself or anything, but just to love the person that I am, and I think that shows. So I think I probably wish I was taught more, I guess from my coaches and things like that, that it is fun to swim and that I really did love what I was doing but didn't love the person that I was and I think that was hard to realise

and I almost wish I had a little bit more balance in my life. You know, swimming was my world and if my swimming wasn't going well my world fell apart and that was really hard to deal with, so I've really learnt that. I'm actually starting a beauty course this year, so I'll be doing nails and everything, so I'm really excited and it's going to invite a lot of friends into my life that I've never really had before. After everything that you've been through you are going be such a great mentor to the youngsters who are coming through now. I would just hope that I was a role model for any teenage girl out there. You know, teenage girls go through so much and it just makes it so much easier if you talk to somebody about it and, you know, I just want to teach girls that self-confidence is one of the most important things in life, that, you know, growing up you need to have, and you just have to love yourself really, but not be full of yourself at the same time.

So it's important to know this is the body you've got and this is the life you have, and if you don't like it you can change it, and that's what I've learnt and that's probably been the most important thing to me too. Because I guess all of those teenage issues of body image and self-esteem and puberty were the same for you but multiplied by probably about 1,000 because you are an elite athlete. Yeah, and unlucky for me, you are growing up with cameras and you are wearing a pair of togs

so people can be very critical too with, you know, putting on weight and losing weight and things like that, and having a public image as well. You've got be so careful, being an elite athlete. You are role models to other people. You can't take a step wrong, and people criticise, so... But I've actually been very fortunate to learn that and I would never take it back, take any day back in my life,

because I wouldn't be the person I am today if I hadn't gone through those hard times. Alright, well just before I let you go, what is going on with your mum, the 'Phantom Kisser'? She kisses random people.

It was actually Shayne Reese's dad.

She gets really excited about my races, and I wouldn't have it any other way - mums are supposed to be embarrassing. Leisel, I know you've been very busy, you are under a lot of pressure, thank you for being with us, and good luck for tonight and tomorrow in the 100. Thank you very much, see ya. A real champion. Alright, what do you get up to in your lunch break? An increasing number of Australians bypass the chance for a bite to eat and have a mini-facelift instead.

There are all kinds of options, and now a brand new skin treatment is on the way to give you even more choice.

Fantastic. I just couldn't imagine life without it. Let's face it, that lunchtime lift has never been easier. Instead of filling up, many women are opting to fill in their lines. It takes about 15 minutes to inject one CC or one vial of collagen. We want to make your face very clear of blemishes, with beautiful texture of the skin, and much reduced wrinkles. How good is that? Now I get a second chance, don't I? This second chance at better skin is called Fraxel Laser Treatment. It is the latest in laser technology.

The laser makes thousands of little pinprick holes on the skin, and goes deep enough to stimulate remodelling of the collagen,

and consequently it will make the skin strong, beautiful, and just like brand-new again. The really good news - it only takes about an hour. The not so good news is that it costs between $1,000 and $2,000 per treatment.

My skin feels really good. It feels a bit sunburnt and a little bit tight, but it feels great. Five treatments later,

33-year-old Fiona Long says the results speak for themselves. Well, when I look in the mirror, I'm looking at the girl that was in my 20s. We'll put the anaesthetic on and I'll cover your eyes and we'll do the treatment. Want some help with make-up?

Just ask cosmetic tattooist Jill Adams. I have had women after they've had it done just saying, "I wish I'd had this done years ago" because they've spent so much time applying their make-up, especially eyebrows. It's the closest thing to having a permanent face on. Using pigment, brows and lips can be coloured in, and eyeliner stained on. In some cases it lasts up to five years. It costs anywhere between $450 and $800. I've got eyebrows, top and bottom eyeline, and a full lip colour, so I wake up in the morning like this. How convenient? Yeah, it's great. But it seems the majority of women, and men for that matter, like to fill their lunch hour with what's known as the injectables. Are we right up there though, in terms of use? Yes. Per population, we really are. We'd be there certainly with the Americans, the South Americans, Brazilians and body-contour surgeons. It's a roaring lunchtime trade where we can't get enough botox, Restalyn, and the latest fad - a new generation of collagen grown from human cells. Well, it should be successful because there's been clinical trials for several years in the States.

It's been available for two or three years in the States, and it's found its niche back in the market.

Now, this new form of collagen, which has been available to the image-conscious brigade of Hollywood celebrities, is heading our way. Hoping to emulate the popularity of collagen in the '70s and '80s, the new treatments will be launched in Australia next week. And the cost won't seem too prohibitive for those in the injectable's fan club. A shot of human collagen is about the same price - somewhere in the $400 to $800 range. But wait, because in this growing market, there's always more. Not everybody talks about it.

Some people don't like it, but the people that do shout it to the world. Helen Kapalos with that story. Up next, the soaring costs of putting our children though school. The Red Hot Home Sale is on at Kmart. Including this Homemaker sewing machine - And Homemaker limited edition mega towels - Plus over 280 new products at Kmart. Last night we asked you to have your say on shops getting in months early with seasonal products like Easter eggs and hot cross buns.

A whopping 91.6% of callers said they object to this marketing ploy, which makes you wonder how supermarkets can claim they're "responding to customer demand." OK, we move on, to the high cost of educating our children. Whether it's at a public school or private, both suck up a small fortune over the 12 years of school life.

OK, darl, have you got everything for school? Yeah. Have you got your lunch? OK, one more. Are you ready? Decorate, Internet, orange... A new school year, and a parent has just discovered... We're going on camp in six weeks. ..there's no such thing as a free education. OK. Are you all going? Yeah. Yeah, it's expensive. It's not free at all. It can cost up to $250,000 to educate a child born in 2006. And that's PUBLIC education. Or it ould cost them over $4 0,000 to send that child to the private system. It's not just pens and pencils and paper any more, it's computer discs and software and access to the Internet, and these are things that children need to be 21st-century students. Yes, two or three kids these days, and mum and dad need to be millionaires. Most people fail to realise how much the cost of their child's education will cost,

and, in fact, our research shows that over three-quarters of Australian parents fail to save for the cost of their children's education. Want your child to do well? Warwick Jame from the Australian Scholarship Group says you'll pay for it. The majority of costs for children's education occurs in the secondary and university years. If you don't agree, just see what these four families are forking out. Can you read some sentences for me? Jazmin Kelly is starting Year 5 at her public school. Mum Rachel has decided to pay the fees. Jaz's school fees are $40 a term, $160 a year, but they're voluntary school fees. Which don't sound much, but then comes the extras. For Sabrina Condonis's mum, Helen, her high school public education will set her back over $3,000. Education writer Maralyn Parker points out another reason why public education costs are soaring.

Yes, you do, you are expected to provide your child with a full school uniform nowadays, unlike, say, 10 years ago, when you could wear your sneakers and a T-shirt that maybe was the right colour. And you don't jeopardise your kids' education. You do everything you possibly can.

Donna Paul has sent her child Hannah off for a private education, and it's going to cost her nearly $5,000 in school fees for her 6-year-old. Uniform costs are much higher. Educating Hannah - over $6,200 this year, plus a few surprises. You know, you may have school camp, they may have an excursion. Want to give your older child a private education, and you'll want to win Powerball tonight. They're $17,300 a year. That's for a Year 11 student. That's the annual school fee for educating Lucy. And mum, Liz de Wit, is bracing for more.

You've got stationery materials, uniforms, sporting costs. You can contribute to a building fund. In fact, by the time you tally up most of it, you're looking at over $23,000 a year. While you take a breath, why don't I break that down for you?

That's $450 a week. Which opens up that great debate on private versus public education. Every year we compile a list based on academic performance, and on that list it's quite clear that the public schools are outperforming most of the private schools. But Liz has made the sacrifices to give her daughter what she believes is best, although she is still recovering from last year's school excursion. But it was $950 for that two weeks. Still, that's what happens when you decide on this sort of education. Brady Halls there. And you'll find more information at our website:

Up next, the most dangerous streets in Australia where wrecking public housing is a way of life. ..has just leapt to over $8 million! JAZZY MUSIC FLOURISH

They're the meanest streets where serious trouble erupts every night. So, just how do we stop these tenants wrecking homes that you pay for?

There's the break-ins, the bashings,

the drugs and the drink. This is my

neighbourhood, my home is there.

There's no way we'll tolerate that behaviour. That's one our stories for tomorrow. For now, enjoy your evening. Goodnight. Supertext Captions by the Australian Caption Centre. www.auscap.com.au