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A Current Affair -

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(generated from captions) This program is captioned live. Hello. Welcome to A Current Affair. a record profit of $4.5 billion. A month ago, Telstra announced bosses don't know about Tonight, what this corporate giant's or don't care about - service that's an absolute joke. If

we ran our business like Telstra

we an our usin ss like Telstra

does, we'd be out the door. we ran our business like Telstra

boys who died in a car crash. Also tonight - those three little The mystery deepens.

and his lie detector test. Now the spotlight turns on the father

Plus, is she Australia's worst boss? a worker who dared to fall pregnant. We confront the woman who sacked fo yosr favourite L shows And the verdict's in - how you voted for your favourite TV shows.

Those stories all ahead for a lovely lady and some real good news

searching for her dad. who's spent six decades That's a beauty. But first, Telstra. is a money-making machine - Our telecommunications giant annual profits in the billions, at bargain basement prices. fees that don't exactly come we should get what we pay for. So you'd think now - in 2005 - is far different Well, the reality for some Aussies and far from satisfactory. you get from Telstra? How would you describe the service S---thouse. Simple as that, yep. in Stanhope in northern Victoria. Paul Allott is a dairy farmer the phone line to our house. This is our cable that supplies a fault with his phone line, Two years ago when Paul reported this is how Telstra fixed it. Yep, big joke, yeah. so this is our line rental at work. And we pay our line rental, Paul's phone line hangs on fences, For half a kilometre, even through a water channel. runs through trees, over ditches, It's already 6 inches in the water.

in the irrigation season. It would normally be 2 feet higher why we don't get reception - You can understand water and wire don't go together. PHONE RINGS Sorry, can't hear you. Hello, anyone there? crackle, or no dial tone, You just get crackle, crackle, whatever you're doing. so you just hang up and get on with when there are service issues A 2-year delay is clearly unacceptable, and, you know, and we need to do better on Telstra's behalf. I apologise for that in Sydney, Rob Bruen. On the line from Telstra headquarters to be done in September, Well, the work was scheduled but was delayed due to bad weather. is a long time to wait Telstra admits that two years to be permanently repaired, for a phone line has been fixed. but maintains Paul's line

this is an absolute joke. As you can see, right around the country What worries Paul and lots like him sells off is that when the Federal Government the remaining part of Telstra, this fixed permanently and properly any hope of getting problems like will be lost. dangled over fences, I'm not surprised there are lines lines put in temporarily, lines running through paddocks, because that's the situation of rural and regional Australia. in many areas member for Calare in country NSW. Peter Andren is the Independent

about Telstra, He's received hundreds of complaints against its sell-off. and has long campaigned after the sell-off It's going to get worse privatised companies, because Telstra will be one of those along with the others, of the profitable bits of the market who are cherry-picking the eyes out to do anything else. but only forced by regulation that it has to get better I think Telstra recognises

at delivering service. that's our number one priority Our new CEO Sol Trujillo has said going forward. from advertising, Last year we received 5,600 calls because of the '1300' number fault, and this year,

we've received 247 calls. of Telstra's poor service, Hubert Novak says he's another victim and he's not in the bush. his Melbourne wrecking yard He's been forced to close because, he says, of lost business. and they said to us We rang Telstra up pretty much for the last 18 months in the rotary system they've had the wrong phone number diverted from the '1300' number, should ring, which means that if somebody they could get through, and the next person but the next person would just get an engaged signal. of Telstra was privatised, A year after the first third i ser ce for rural cust# ers. A Current Affair revealed a 4% drop in service for rural customers.

I see your point. to fix that now. You're going to have again. Yeah, I'm going to have to fix it of Telstra, mark II, And then, soon after the sale where the company was failing case after case its customer service guarantee. It's subsequently failed with this one, and it's just been replaced which is another temporary fix, on temporary fixes so we've got temporary fixes the more temporary they are, and, of course, to damage. the more susceptible they are

Well, I reject the claim good service now. that Telstra's not providing has improved, The figures show our service

in terms of fixing faults - from around 70% five years ago to above 90% now. Now, that's not perfect. We'd like to get even better.

We've come a long way. some further improvements to go, We've still got in the future. and we look forward to doing better

that your phone line What hope do you hold properly and permanently? will eventually be fixed Slight, slight hope. But who knows? No-one knows. Guess what? phone within a fortnight. Telstra's promised to fix Paul's Ben McCormack will keep an eye on that for you. And if you're having problems with Telstra - or bodgy bills - service, connections, faulty lines or just give us a call. drop us an email We'll try and help you too. over that car crash Let's turn to the mystery little brothers on Father's Day. which claimed the lives of three turned the spotlight The Victorian Homicide Squad has on the sole survivor - the father. a lie detector test and failed. He's now undergone developments. Elise Mooney has the latest Robert Farquharson is a grieving father, and a suspect in his children's deaths. Everybody knows everybody in this town, and kids are kids, doesn't matter whose they are. To lose one would be traumatic, to lose three would be absolutely indescribable. Two weeks ago on Father's Day, and 2-year-old Bailey drowned and 2-year-old Bailey dr#w d when their car plunged into this icy dam at Winchelsea, south-west of Melbourne. NEWSREEL: Mr Farquharson was able free himself from the vehicle, but unable to save his young sons. 36-year-old Mr Farquharson was the sole survivor. Mr Farquharson was separated from his wife, Cindy, and on an access visit when the boys died. The death of the three boys is still a mystery. Mr Farquharson has reportedly said he blacked out

before he ran into the dam. But, like police, people here in town are asking questions - why wasn't there skid marks, and why the car's ignition and the lights were turned off? I don't think anyone is prepared to take sides. Everyone is waiting. There are gossipers, of course, who know everything and know nothing. What do they say? All sorts of things, both sides. 83-year-old Barney Parsons is a former councillor and long-time resident of this town. Never three children. We have had too many people killed on the highway and on the roads into town, but nothing ever as traumatic as this has been. No charges have been laid, but Mr Farquharson is now at the centre of a Homicide Squad investigation.

Yesterday he agreed to take a lie detector test. Police won't give results, but it's been reported that he failed. No, I can't comment on any of the cases I've done. FBI-trained Steven Van Apren conducted the test. He won't discuss the findings, but says in most cases results are 98% accurate. Polygraphs are predominantly used as an investigative tool in the absence of forensic, scientific or corroborative evidence. You have to make sure there's absolutely no room for misinterpretation or ambiguity in any of the questions. can't be used against Mr Farquharson But lie detector results can' be sed against Mr Fa q harson in court. Polygraphs are inadmissible in Australian courts. Lie detectors are apparently not absolutely correct. I understand police don't admit them for records so what credence can you put on it? Today Mr Farquharson's father, Don, closed the door on any comment while the 1,200 residents of Winchelsea wait for answers. The town is coming to terms with it, more so the children than the adults, but I think we have adopted an attitude that we have to go on, we can't all stop, we just proceed at our own pace with our own thoughts behind us. When the whole thing has washed up, we will have an answer. Elise Mooney reporting on a mystery that keeps throwing up more questions than answers. Alright, now to the conduct of bouncers. It's back in the news, of course, following the trial and acquittal of the man charged with the manslaughter of cricketer David Hookes. Well, here's a new case that's raising eyebrows. This time, the bouncer involved pleaded guilty to serious assault on a patron who ended up with an arm broken in five places and a severe head injury. But the bouncer's walked free and even dodged a conviction. It's lucky I didn't split my head open and die. Gold Coast real estate agent Ross Manning is mad as hell. Flabbergasted. I couldn't believe there is no conviction. I mean, a $2,500 fine maybe, to have no conviction for a person like that who is entrusted to look after people? The 37-year-old was the victim of an attack by a nightclub bouncer 19 months ago. Before I got to the top stair, a bouncer grabbed me from behind and hurled me down the stairs. According to Ross, it was completely unprovoked, and this is the man responsible - 25-year-old Craig Ward. I had done nothing, as far as I could see. I didn't say anything, I didn't look at anyone. Nothing was done. I was heading out of the club. Ross Manning can't remember much about the attack. He says he wasn't drunk. He was the designated driver for his friends when he left the Bad Girls nightclub at Surfers Paradise. The prosecution told the court Mr Manning became airborne when he was flung down 16 stairs, landing unconscious at the bottom.

The prosecutor said it was a vicious attack and a jail sentence should be considered. The court heard security camera video showed Ward hurling his patron down the stairs. I remember seeing the bottom, hitting the last couple of stairs before the bottom, and that was it, blacking out. I remember going down headfirst. Next thing I knew, I was in an ambulance, going to hospital.

Ross split his head open and thought he'd fractured his knee. It was only when he got to hospital that he learned his hand was broken in five places. It was nine months before he could return to work.

Work wise, it put you a at a

disadvantages, you've lost money. I

was off work for 9 months. First thing I do of a morning is run my hand under hot water every day, and that means I can go and turn the key in the car

and open the door and get going. Since then, Ross has taught himself to live life left-handed. He's always in pain and may have to have his wrist fused. My quality of life has definitely changed. But he says Ward's sentencing is an even bigger blow.

Magistrate Ray Rinado fined the bouncer $2,500, but, surprisingly, recorded no conviction. For a magistrate to give a person who has assaulted someone, who is in their care,

for them to get a $2,500 fine for breaking my arm in five places, for me to put up with for the rest of my life - it's a joke. Ward has never offered an apology, and Ross Manning wants to know why.

I'd ask him, "Why, what made you throw me down the stairs?" He fears his case is a green light for bouncers to act violently, and should be a warning to all nightclubbers. If somebody does actually go up to him and says, "Hey mate, let's have a blue,"

there'd be no question asked, he'll be straight into you. You know, I didn't even have to look at the guy. I was walking out. He's a trained manhandler, so to speak,

and he's trained to stop any problems happening, and he created the whole problem. I am over being angry. What can I do? I just hope that they appeal it and give him a harsher sentence. Simon Bouda reporting, and Queensland's DPP is thinking about appealing the leniency of that sentence. Still to come - your verdict is in. See which Australian TV shows you judge to be the best of all-time. Plus, the woman branded the "boss from hell" - why no insult to her staff is off limits. JAPANESE MUSIC (Laughs) Mmm! (Speaks Japanese) (Speaks Japanese) (Speaks Japanese) (Japanese accent) Proper Snickers! Peanut happy satisfaction! Now to bad bosses. We all know about them, and many of us have probably worked with one or two of them. But this next employer is vying to be up there with the best - or worst of them. She's accused of sacking a worker simply because she fell pregnant, and that's not all. I was absolutely fuming. This was my daughter's dream. It was something she always wanted to do, and to be sacked for being pregnant in this day and age is just outrageous. How can you justify getting rid of a young girl because she was pregnant? Gaye, you have nothing to say about this? I didn't think she'd stoop that low. That really hurt. She ruined my dream. I don't even want to be a hairdresser any more. Yeah, I hate it. You'd rather say home with Ava? Yep.

When she fell pregnant with baby Ava last year, Mandy Bateson was just 17, a first-year apprentice hairdresser

working for this woman - Gaye Anderson - who runs a chain of salons in Ipswich, west of Brisbane. But when Mandy's mum Susan phoned Gaye to say her daughter was pregnant, Susan says she got this response. She said, "Oh good, tell her to come in and work out her notice." I said, "What do you mean? You can't fire her for being pregnant."

And she said "Well, I'm just not happy with that.

"Tell her to come in and work out her notice." What sort of boss sacks W@at sor o boss s c s a pregnant apprentice? I wouldn't sack a pregnant apprentice. But clearly she says you did. She says you told her mother that was the reason you were getting rid of her. Did she give you the other reasons why she was sacked? I have no reason to lie about this. with you. My daughter was an apprentice We were on cloud nine because she was doing what she wanted to do until she was treated like dirt, with no written warnings, with no past problems,

I don't see how she could say it wasn't from being pregnant when my daughter was sacked. In fact, Mandy says Gaye Anderson had abused her personally in the past. She actually came into the salon one day

and said I looked like a cheap tart. She said I looked cheap and the way that I had my make-up and hair looked terrible, and who'd want to have their hair done by someone who looked like me.

What was your reaction? What was your reactiom? I What was your reaction? I was

What was your reac ion? I was What was your reaction? I was shocked. She said in in front of

clients and employees. There was a

salon full of people. Gaye, did you tell Mandy she dressed like a cheap tart? Is that the case? What kind of boss abuses their employees that way? We have a uniform. I would say yes, she's the boss from hell. Rochelle Watson was another apprentice sacked by Gaye Anderson last month. Rochelle says she, too, was abused personally and eventually hounded out of the job. The manager said to me one day that, "Gaye said to tell you you look fat and sloppy in your uniform, "you look atrocious, you have floppy arms, "aren't you embarrassed to look the way you look?" What was your reaction? I was heartbroken. I ran out of the shop and called my husband. I would seriously like an apology for the way you treated me at work, Gaye. Is that too much to ask for, Gaye, an apology for the way you treated them? Gaye Anderson came up with a list of reasons for sacking Rochelle, but a spokesman for the Apprenticeship Board told us those reasons couldn't be substantiated. What's more, Rochelle and Mandy aren't the only ones accusing Gaye of verbally abusing and then sacking them.

We spoke to three other former staff members who were too nervous to be interviewed, but said they were treated the same way. She's come out at work and got a mirror and shown someone their backside and said, "Look how fat your arse is. "I can't believe your husband would sleep with you at night

"with an arse looking like that." That's what she does to us girls at work. The Apprenticeship Board told us The Board also confirmed they had no complaints

about Mandy Bateson's work before she was sacked. In a statement to us, Gaye Anderson says she doesn't discriminate against pregnant staff I was totally blown away, couldn't believe that in this era someone could be sacked for being pregnant. I thought the Department of Industrial Relations, the Apprenticeship Board, someone would step in and help.

No-one has done a thing. How would you feel if your daughter was treated this way? Being pregnant or not, how would you feel? You've been a mother, you'd want to stand up for your daughter. Chris Allen there. Mandy and her mum are exploring their legal options. We'll let you know what happens.

Meanwhile, at our website,

you'll find some expert tips on how to deal with a bad boss. No need for them around here. OK, last night we showed you what a select panel of experts thought were the best shows on Australian television for the past 50 years. But we also asked for your vote - which top five shows you ranked as the all-time favourites. Well, you've given us a terrific response and, trust me, this was one hotly contested vote - with a surprise winner! So let's see your verdict. The original series finished production a quarter of a century ago. but Australia's cleverest bush kangaroo, 'Skippy', was your fifth-most popular show. 'Number 96' was breaking new ground for Aussie audiences. Nothing was off limits - sex, racism, homosexuality and drugs made it our top show during the early '70s. It's No.4 on your list.

Aren't you having some tea. No, it

Aren't you having some tea. No, it seems to have gone stone cold. At No.3, the hilarious antics of 'Mother & Son', the award-winning ABC comedy starring Ruth Cracknell and Garry McDonald. Its 10-year run ended in 1993, but it still holds a special place for you.

You don't say. What was that all about. She didn't say. From 1971 until 1994, Channel 9's 'Hey Hey It's Saturday' was a weekend ritual. Daryl, Ozzie and all the gang welcomed us into a place where anything could and usually did happen. And your winner is 'Countdown', Molly Meldrum bringing the world's biggest acts into your lounge room, and launching the careers of so many home-grown stars. So did you pick 'em? One dedicated viewer who deserves special praise is Iris Welcome, from Melbourne. She sent us her family's entire top 50. Iris's favourite - 'The Sullivans'. Up next, Doris has her day.

A wonderful ending to her heart-wrenching 60-year search for Dad. with 20% off toys and bikes! And lots more great brands. For great deals, get into Kmart. LIFT BELL CHIMES LIFT B LL C IME LIFT BELL CHIMES Now, THAT'S low. of using a Virgin Credit Card. But not as low as the cost With no annual fee ever Have a chat with is $22 million. This Thursday's Powerball jackpot $22 million Powerball jackpot. You could: hosiery and sleepwear. Excludes underwear, socks, for boys, girls and infants. Including the latest styles get into Kmart. For 25% off kids clothing, we met Doris Wood. You might remember a few months back has spent all of her adult life This sensational 85-year-old looking for her father. she found him. On the eve of Anzac Day this year, of her remarkable story - But that's not the end it's just the beginning. THE LAST POST PLAYS I COULDN'T

SLEEP ALL NIGHT. I THOUGHT I WOULD

Wake up and this would be a dream,

it won't be true, that this could Wake up and this would be a dream,

happen to me, just a little old it won't be true, that this could

lady. All this has been done for me,

from people I don't even know. Ever

since she was a little girl,

something has been missing from since she was a little girl, since she was a little girl,

Doris Wood's life. Since about 1940

I've been looking. I've looked all

those years for him. He deserved

to be treated like a man that gave

his life for his country, which he

did. Her father Sam Tindall was a his life for his country, which he

Gallipoli hero. He died 82 years

ago. A sniper got him. They were

sitting ducks. He said to the little

nurse "When I go home and marry my sitting ducks. He said to the little

sweetheart, if I have a daughter nurse "When I go home and marry my

sweetheart, if I have a daughter

I'll name her after you." there was sweetheart, if I have a daughter

a little nurse over there that a little nurse ovDr there that

didn't know, and he kept his word. a little nurse over there that

There you are. That's how I became

Doris. For 60 years Doris searched There you are. That's how I became

but never found her father's

resting place. Every Anzac Day was

resting place. Every Anzac Day was a sad reminder of an unsolved resting place. Every Anzac Day was

mystery. This will be the last time. a sad reminder of an unsolved

If I don't get it this time, this mystery. This will be the last time.

is the last shot. The last shot was

is the last shot. The last shot was

a phone call. To Mike Carlton. We is the last shot. The last shot was

got all the details, put it

together and we finally found him. got all the details, put it I'm

so grateful. The day I stood in I'm

front of that grave and said to him

front of that grave and said to him

front of that grave and said to him

"I've found you at last, after all front of that grave and said to him

these years now I've found you, now

I can die, now I know where you these years now I've found you, now

are." it's been a search, a long I can die, now I know where you

search. But it's over. It's over.

But it wasn't over yet. $100 from

Carol, Mrs Williams $10. The phones

are ringing and money is rolling in.

That is really great.

I couldn't believe that people

could be so generous. All I wanted

could be so generous. All I wanted

could be so generous. All I wanted

to do was find the grave. Look what could be so generous. All I wanted

it's turned into. This is right.

This is something that's been

righted by the Australian people.

Isn't it beautiful? Oh, dad, you

are dressed like you deserve to be

dressed. I'm going to cry. When I

see it I'll cry. I know see it I'll cry. I know that. It dressed. I'm going to cry. When I s e it I'll cry. I know that. dressed I'm go ng to c y When I

see it I'll cry. I know that. It

will be a good cry, good tears. ( see it I'll cry. I know that. It

cries) If you want a mate that will

stand by you, pick an Aussie. cries) If you want a mate that will

They'll stand by you. This is like

a fairytale, isn't it? Isn't it? They'll stand by you. This is like

Just like something you'd see on a fairytale, isn't it? Isn't it?

the pictures and you'd think it Just like something you'd see on ust li e somet g you'd sA on the pictures and you'd think

wasn't real. But this is real. with a long overdue good-news story. Ben Fordham there, that's totally lost its privacy. Now to the angry community They're living in a fishbowl

are on public view - where their whole lives at risk. even putting their children's safety

My whole 61 years of life I've

never been as bloody scared as I am

now. You can see into bedrooms, now. You can see i to bedro s,

kitchens, bathrooms, you can see now. You can see into bedrooms,

into swimming pools. There's nothing kitchens, bathrooms, you can see

left. Why does it stop there, why into swimming pools. There's nothing

left Why does it stop th re why

can't we have it all the way down, left. Why does it stop there, why

tell me that, and tell me know. You can't we have it all the way down,

are safety has gone for our

children. You're bloody getting it. They're angry, all right. And just wait till you see why!

that neighbourhood has to put up with Some of the behaviour is jaw-dropping stuff. That's tomorrow night. Goodnight. Thanks for being with us tonight. www.auscap.com.au by the Australian Caption Centre. Supertext Captions