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A Current Affair -

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(generated from captions) to A Current Affair again. Hello and welcome in a tragic pedestrian accident. A mum loses her little girl but why would anyone add to it? Nothing can ease that sort of pain, insurance companies use Tonight, the cruel and dirty tricks to avoid paying up.

to death To watch your daughter be crushed and there's nothing you can do - it's just - it's heart-wrenching. Also tonight - the new phone deal

your bills for local calls that could slash up to 25% off and a whopping 84% for STD. faces and your favourite shows. Plus, 50 years of television - famous the popularity list? So which ones topped And footy fashion. women stole the show Why designer labels and gorgeous

at the Brownlow awards. This program is captioned live. and Barry Hall. All those stories ahead, tonight at the AFL tribunal. The Swans stars is facing the music his so-called "love tap" We look at the incredible controversy has stirred around the nation.

shameful conduct Let's begin with the downright companies. of one of the big insurance an unbearable burden - A mother lives with she saw her 8-year-old daughter die. about the insurance details She didn't really want to know at the time. through her loss, Instead of helping this woman to delay her payout. the company did everything

Just feel like we've been pushed

around and pushed around and Just feel like we've been pushed

arou d d pushed around a d

around and pushed around and bullied. That's the word, bullied. around and pushed around and

company. We've been bullied by the insurance

The last 3.5 years have been

absolute missery. The three of us

have suffered. Immeasurable pain.

There's some things you have to do,

and I feel I have to follow this There's some things you have to do,

through and be as strong as I can. and I feel I have to follow this

How do you stay tough? I don't know, through and be as strong as I can.

I guess Jody is helping me. For so How do you stay tough? I don't know,

long Kaye Hewes has been a mother

in mourning. Last Saturday would

have been Jody's 12th birthday.

This is where she died, right

outside her school. When I look This is where she died, right

back, Jody had been knocked off her outside her school. When I look

feet, and landed on her head on the

bumper bar of the car in front. Of

course, the car that lunged

forward trapped her from the other

side of her head. You were holding

her hand. Not by that stage, she side of her head. You were holding her hand. Not by th t stage, she her hand. Not by that stage,

was ripped out of my hand when she

fell. As if losing their precious was ripped out of my hand when she

little girl wasn't enough, what

happened here marked the start of little girl wasn't enough, what

3.5 years of unimaginable stress

and trauma. The Hewes family have

been dragged through hell. That's

where they are now. Tonight we been dragged through hell. That's

reveal their treatment at the hands

of one of the wealthiest insurance

companies in the world. They of one of the wealthiest insurance

bullied her from start to finish.

Malcolm car Carr, lawyer, suggested

the compensation claim in the first Malcolm car Carr, lawyer, suggested

place. I didn't think they'd be

subject to so much hurt and misery.

It's all dollars with Allianz. They

make millions and millions of

dollars every year. They are

arguing over a small amount. I

can't believe they can be so

heartless. This claim was against

the insurer of the car that killed heartless. This claim was against

your daughter. That's right. With

her entire family struck down with

post traumatic stress, Kaye

suffered a heart attack. Two years

suffered a heart attack. Two years after the tragedy it was before the suffered a heart attack. Two years

insurance company offered

compensation. Allianz made an offer

of $22,500 for myself and the same compensation. Allianz made an offer

amount for David. How did you of $22,500 for myself and the same

react? That was an absolute insult.

Absolutely insulting. How could

they think of that. No amount of

money will compensate for our loss,

but that is just a damn insult.

When Kaye rejected the offer, it

was the beginning of a battle with

Allianz insurance. 12 months later was the beginning of a battle with

it went to mediation. Allianz came Allianz insurance. 12 months later

up with an offer of $150,000 in the it went to mediation. Allianz came

hope we wouldn't go through with

the assessment conference and

accept that. You rejected that? Yes.

Then what happened? Prior to going

in to the conference at the office, Then what happened? Prior to going

they increased that offer to in to the conference at the office,

$200,000. I rejected that. After a they increased that offer to

$200,000. I rejected that. After a

couple of phone calls, they came $200,000. I rejected that. After a

back to me and offered 250. This couple of phone calls, they came

was in 10 minutes of being there. back to me and offered 250. This

It went from 22,500 to 250,000.

That's right. You still rejected it.

Yes. The mediator ruled in Kaye's

favour, ordering Allianz to pay out Yes. The mediator ruled in Kaye's

$417,000. They weren't pleased with

that so constantly we were faxing

letters to the motor accident that so constantly we were faxing that so constantly we were faxing

authority in order to have me

reassessed. Did they pay? No, they

didn't pay, they haven't paid. It's

cruel, and it's extremely callous.

Yesterday Kaye received a Supreme cruel, and it's extremely callous.

Court summons. They brought her into

the Supreme Court with a summons, as

if she's one of the big boys like the Supreme Court with a summons, as

they are. Looking over your

shoulder at that beautiful little

girl, it's amazing to think that

such a tragic death can cause so girl, it's amazing to think that

such a tragic death can cause so

much trauma thanks to an insurance such a tragic death can cause so

company? It is amazing. They could

have been reasonable in the first company? It is amazing. They could

place. That's correct. This woman

that you see, the strong woman you

see, is a figment much your that you see, the strong woman you

imagination, she's not like ta at

all, ever. Rose is Kaye's closest

all, ever. Rose is Kaye's closest friend. It's like watching someone all, ever. Rose is Kaye's closest

getting the life sucked out of them.

It's horrible, and you can do getting the life sucked out of them.

nothing. You can do nothing. Then It's horrible, and you can do

power and greed come along and they

take what they have left. Keep in

mind Allianz is a global

mind Allianz is a global powerhouse, raking in 3.5 billion

profit last year. A quarter of a powerhouse, raking in 3.5 billion

billion in Australia alone. We are

downstairs, wondering whether

there's anyone from Allianz that

will come down and talk to us on

camera about that matter? Are you

going keep fighting? I'll keep

fighting. When is it going to end?

fighting. When is it going to end? When they decide to Act responsible. Ben Fordham reporting. And finally, late today, some good news for Kay Hewes. Allianz is withdrawing all court action and has agreed to pay the full amount. The pity is that we needed to get involved to get a result. But how many more Aussies are battling for a fair deal,

just like Kay Hewes? If you're in trouble with an insurance company, or know of someone who does, let us know about it, and we'll see if we can help. Alright, Barry Hall is the man stopping the nation. Will the Swans star play in the Grand Final? Right now, a high-powered legal team is pushing his cause at the AFL tribunal. But outside, in every office, every bar, just about everywhere debate is still raging. Did Big Barry punch his opponent with menace or was it merely a playful "love tap"? It's the punch that's got the country talking. He should get off with a warning, a suspended sentence or a $20K fine, but to miss a Grand Final for that, it's ludicrous. From coast to coast, 'Big' Barry Hall's hit on St Kilda's Matt Maguire is front-page news. It's the greatest day in his football career, and they shouldn't deny him that. Don't ban Barry? Don't ban Barry. Whatever you do, don't. Too bad, isn't it? Poor Barry. I won't be shedding any tears for him. The punch could rob Hall of every player's dream - to contest a Grand Final. Swans great Bob Skilton is the heart and soul of the club. Tell me, in your day, what you saw happening, would anyone have even blinked an eyelid? It happened 20 times a quarter. Today he was leading plenty of other former greats, in pleading "Don't ban Barry." Ron Barassi for one. He didn't do the right thing, but to miss a Grand Final on a thing like this, which is not much more than a love tap. Even if it is, it's not really a serious, serious thing, and to miss a Grand Final would be a huge penalty, and a penalty unfair for the act. But it's a different story in Perth, home of the other grand finalists, the West Coast Eagles. I hope he doesn't get off. While Hall's no clean skin, those in the former boxer's corner argue that plenty of other players

got off this season, after doing much the same. What do you think should happen to Barry? Free Barry. Free Barry. Free Barry. It was a love tap. The other player should just get over it. Through your red and white glasses, if you were on the AFL Tribunal tonight, what would you be saying? Not guilty. Even rugby league greats such as Phil Gould are having a say. If he was playing rugby league, we'd bring Barry in and say, e'd br g Barry An a d say "Barry, Barry, Barry, go to the gym, learn how to do it properly,

"learn how to punch",

Ex-Hawthorn tough guy, now Nine commentator, Dermott Brereton agrees. His whole life, his football career would be culminating in the two hours on Saturday, so to have the possibility of not being allowed to run out there - he would be very nervous. Former Geelong star Billy Brownless. We would all want to see him play, but if he was playing Geelong, I would want to see him out for two weeks.

I think he's guilty. They should

I think he's guilty. They should let him play. It's a grand final. I like his shorts. Although some in Sydney just don't understand what all the fuss is about. Barry Hall - I have no idea who he is, sorry, mate.

If we can knock off the premiership, it will put the cream on the cake and it will be even better if that Premiership Cup is presented to one B Hall.

If it happened in rugby league, and

a St Kilda bloke went down, we'd

send him to sock soccer, that's

where he belongs. Barry Hall cannot get suspended. Simon Bouda reporting. And we'll bring you that decision as soon as it happens. Now, Aussies absolutely love their TV. Few things match the comfort of settling down to watch your favourite show. Well, this Sunday, there's a two-hour special celebrating 50 years of television in Australia. But what's really unique is that a panel has chosen the 50 best shows for all that time. So where does yours rank?

You don't say. You don't say. It's You don't say. You do 't say. It's

You don't say. You don't say. It's a mystery. You don't say. What

wasst what was that all about. She

as t w at was that ll abo t. She

wasst what was that all about. She didn't say. Look at me. Choosing

the top 50 Aussie shows of all

times is one of the hardest things

I had to do. I was making cheese

on toast, now the cheese won't come

out. We had a list that arrived in

the mail, it was that thick.

the mail, it was that thick. Literally thousands of she's. Peter Literally thousan s of she's Peter Literally thousands of she's. Peter Literal y thousands of she's Peter

Literally thousands of she's. Peter Timms is with TV Week magazine,

they asked him to be a judge, where

do you starpt. As soon as you

finish 20 you find another show to

vote for. It took hours. Skippy was

important in that it took

Australian television right around

the world. Aussies love Aussie

shows, it's us looking and laughing

at ourselves and we like to watch

ourselves being ourselves. It's

always watching the Yanks rr do it,

we don't have gang problems or guns,

it's not real for us. Waterrats and

Stingers, they were quintseges

Australian. They are out an Sydney

Harbour, how much more Australian

can that be. Waterrats and xng

stingers didn't make the final 50

shows. That's part of the fun, what

to leave in or out. Some shows had

to be there. Not only that, you can

make vanilla slices. Have you seen

that commercial. Nice home made

vanilla slice made out of two Sao

biscuits. The Mother and Son

episode with the oranges, when they

are on the way to the funeral and

she stops and gets the oranges, at

the funeral they dropped into the

grave. My father laughed at that episode.

I love Kells totally appalling

wardrobe and that slick hair across

the head. I'd like to propose a

toast to marriage and to my spouse

Cath. I know we haven't been able

to be man and wife in the physical

sense. People are eating. Despite

your oestitis pubis and your

temporary short leg you've made me

a happy man. Everyone says you are

an egg head, pin-head, pointy head.

a egg @ead, pin @ead, poi ty head. an egg head, pin-head, pointy head. I have a feeling that you are more

a closet cetin, in talking to you.

In choosing the best show of all

time, it's like compare Bradman

with Thorpe. How do you choose

between drama and varietyy. I'm Ray

Martin. I'm Ian Leslie. I'm George

funk us. The menace on our surfing

beaches continues when the sub

comes out, so do the beac es continues w e the sub c mes out, so do th

beaches continues when the sub comes out, so do the white pointers.

This man fell victim when a bronze

whaler surfaced alongside him.

There'll be so many dinner table

arguments over this one. Watching

the show Sunday night people will

be yelling and screaming, flatmates,

be yelling and screaming, flatmates, families, everyone going at each

other. No-one will be happy with

the final result. How much do you

love this man when you are making

love, do you go ooh ah, Glenn

McGrath.

# You can see

# That we are both cowboys If you

have to choose the best... how have to choose th best... how have to choose the best... how do

you choose between comedy and

current affairs.

From 60 Minutes to Foreign

Correspondent, 4 Corners, they've

been feeding and educating us for

all these years and doing it in a

way that's entertaining in ways we

want to see it, making it easy,

accessible, giving it an Australian accessible, givAn t an Austr lian

accessible, giving it an Australian field. The so-called experts have

had their say in picking the

fabulous 50 all-time shows. You,

the viewers, decide what works on

television and what doesn't. So

which shows would you pick? It's

going to be hard for everyone to

pick the top 5. A few tips I would

give people is think back to the

shows that you could not misses,

you taped them, went over to your

friend's house to watch them, you

had parties to celebrate or watch the

the finale, the shoss you raced

home from school or set the CCR.

That's the sort of show we want to

see as number 1. '50 years of Television' premieres this Sunday night at 8:30 on Channel Nine. So that was the panel's view. What do you rate as the best shows of the past 50 years? Send us an email, listing your top five shows, in order of preference. We'll put all your results together and find out which comes on top. Coming up - busting those phone bills. The new competition for the big boys, offering a better deal and big savings on all your call costs. (Sings loudly and badly) # I love YOU! # One more? Alright. # Ooh, love is on the way now... # New Uncle Tobys OT's bars. Delicious OT's - crispy O's with a milky base. SONG: # I, I, I, I, I I like you very much # I, I, I, I, I I think you're grand # Why, why, why is it that when I feel your touch # My heart starts to beat To beat the band # I, I, I, I I like you to hold me tight

# You are too, too, too, too, too divine... # Now you get Hotmail, Yahoo and BigPond on your mobile. i-mode - it's like the Internet on your mobile.

Welcome back. It's the little costs that can really add up. Take phone calls for instance. That bottom line on your bill always comes as an unpleasant surprise. So, when a new competitor enters the game offering deals up to 84% off, well, it pays to take the call. Large telcos like Telstra and Optus tend to treat their customers with contempt. In a bold attempt to go where the Federal Government hasn't, Terry Crews hopes he can be the man who delivers cheap phone calls to the nation. I'm passionate about the lack of service that most of the country has received, and I'm trying to do something about the situation. commi ment to grass-root s rv ce. His mobile office, a symbol of his commitment to grass-root service. Rather than sit back in an ivory tower, you've got to get on the ground and know exactly what's happening. Snoopa snoops out or seeks out the best deal for anyone anywhere

in the country. And if you want to call anywhere in the country, it'll only cost you 25 cents for five minutes, and Terry says there is no hidden costs. There's no flagfall on our 25 cents for a 5-minute call. I don't know of any that's cheaper than that at the moment. Today Terry is in the NSW town of Nowra, and Nadine Maguire is one person who attests to the deals being offered by the man in the big bus. Across the board I saved on everything. I actually ended up saving money. Swapping from Optus to Phone Snoopa, Nadine says she has saved 10% across the board with her landline service.

Do you think they're the cheapest in Australia? I think for local calls they're certainly one of the cheapest, yes. Our local call cost is 16.5 cents. Why should people choose you over companies that are already operating more cheaply? What we're offering is not only cheap prices,

but very good customer service, and we care for our customers and we'll continue to bring them the latest technology. The latest technology is wireless broadband. Copper lines will eventually be phased out as more people go wireless technology. Hi there, Terry Crews from Snoopa Community. We're just in the process of launching wireless broadband in this town, and by putting a device like this on your roof,

we can halve the cost of your phone calls. Using wireless technology, Terry promises big savings. Anywhere in Australia it's 10 cents a minute, but, more importantly, our customers become part of the same network, so those calls are actually free. As soon as there is a free offer look very, very closely at it because there is no such thing as a free lunch. Reg Robertson runs the consumers website phonechoice.com.au, Listed on his site are thousands of deals offered by hundreds of people like Terry, all chasing your phone business. They convince people they are so cheap, but when they look at the overall situation and take into the fact all the things, all the peripheral things that the consumers got to pay for, they are not cheap. Reg doesn't take aim at any company in particular, but offers hints for avoiding telco sharks. The first thing you should ask for is are there any extra costs, do you have to pay flagfall as well as the cost they have quoted you, do you have to allow in there fixed line charges, is there a contract, and how long is the contract for? Our services have no contracts. We believe if we can't keep the customer through service, we don't deserve to have them. Originally we had a big wind storm and we lost all our telephone lines. All the trees came down across them and ever since then it's just been crackling and static. And we've put in numerous complaints and they still haven't fixed it properly. Cafe owner Bill Povey is sweating on being connected, but he's moving to Terry's wireless Voice over internet service with grand hopes. It will cut our phone bill down about half. Really?

With the technology and this bus,

With the technology and this bus, we'll deliver broadband to anyone in the country.

James Thomas reporting. And if you want to find out how to get those deals, all the information is on our website,

or just give us a call. OK, the Brownlow Medal is the ultimate awards night for the AFL, but forget the players, Elise Mooney found the best and the fairest

were on the red carpet. Who is your hot tip for this evening? This is my girlfriend, Merinda. She is your hot tip? I thought you said "Hot chick", sorry. How much preseason training goes into looking like that? With three children? Not very much. There's the sexy, the stunning and, of course, the shocks. But one thing's for certain of footy's night of nights. While the game reigns, it's also about the frocks. There is no doubt about it, the girls have taken over the footy as well as everything else and it is a welcome change. It's definitely the frocks and not the football for 22 rounds, plus finals each year, she puts up with me, so this is her night to be best on ground. It has gone past that medal they wear at the end of the night and it is all about the girls, which is great to see, great to give them a chance to dress up and show off, like my beautiful wife here. Last year it was that red dress, but last night this knockout roared down the red carpet. If there was a Brownlow for fashion stakes, how do you think she would rate? I think she'd go really well. There was the daring... Puccini and Hill designed it for me over four days. The dazzling... It's all about the jewels. Diamonds are a girl's best friend. There's a lot of bling there tonight. Yes, we love bling. And all the lovely dames of football. What about the fashion stakes, were you impressed with them this evening, being the veteran you are? Yes, lots of bright colours which is good, and I haven't seen a lot, but it doesn't seem as fleshy as it has in past years. There was definitely more flash than flesh with colour being the new black. I am bright and colourful. My dress is a Scanlan & Theodore dress. Hawthorn colours and all. Hawthorn colours! I wouldn't go that far. Manuel & Moore. I think red is the colour for this evening. I think it is. (Sings) # Lady in red. Some women come with their hair tied back like a ferret, others just let the tresses roll down over the shoulders. I am one of those people who likes tresses falling. I think it is more about the men's outfits. While some players were kicking fashion goals, but others were in knots over the strict black tie dress code. Yeah, it is. This is a black tie. I saw Brodie Holland and he was the anti-black tie, but at the same time he plays the game and I don't. I heard if we didn't have a black tie, we would not be allowed in, so I did not take any risks.

Next year we expect to get everyone in black tie. What about the few recalcitrants that broke away and didn't wear black tie. I'm sure they will wear black tie next year. Elise Mooney there. And in case you didn't know, won the actual medal. West Coast's Ben Cousins When we come back, to have the phone connected how one customer's simple request became a total disaster. has her one little weakness. I think every girl And I like shoes. (Giggles) As a small-business owner, costs all the time. you're trying to reduce that I've saved money I can physically show then reward myself for it. and as a result of services a month I get $1,200 worth on a $149 Mega Cap. I should have moved sooner. for all the money I wasted. Yeah, I'm angry at myself I could have been buying shoes. stories over the years We've shown you some unbelievable of people being given the run around. to taking the cake. But this has to go close 'service' in 2005. This is what Telstra calls

This is our cable that supplies the

This is our cable that supplies the

phone line to the house, it's This is our cable that supplies the

bloody shocking, hope gs. for this line rental? And you're paying our rental for. Yes, that's what we pay

absolute joke. Hello, are you there. This is an

And that's just one of many. So much for privatisation. shocker for you tomorrow night. Ben McCormack with that Telstra

See you tomorrow night. Goodnight. Enjoy your evening.

Barry Hall has pleaded guilty to

all charges at the tribunal. That

doesn't mean he'll be banned. It

crossed. could be a strategy, fingers

See you tomorrow night. Goodnight. Enjoy your evening. www.auscap.com.au by the Australian Caption Centre. Supertext Captions