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(generated from captions) welcome to A Current Affair. Hello again, to Crystal's story. Tonight, the heart-warming response Australia has been digging deep keep her family together to help this wonderful teenager believe your generosity. and let me tell you, Crystal can't to say thank you, such big things, I've never had - I can't say it enough. Also tonight - putting an end to thos annoy ng calls from telemarketers putting an end to those annoying

at dinner time. so we can all have some peace And the supermarket price survey the cheapest groceries. that shows where to get This program is captioned live. And a bit later that will make you mad as hell. a story about some disabled people First, helping Crystal. As we saw last night, is a very special young woman. 18-year-old Crystal Wallace emotionally, physically, financially She's taken on an enormous load and two sisters Looking after her little brother after their mum died. Now her home town around the country and A Current Affair viewers right this special family survive. are pitching in to help (All) Surprise! and a surprise party If anyone deserves a happy birthday it's little Bowie Wallace.

(All sing) # Happy birthday to you, happy birthday dear Bowie. # Today he's nine. Oh, you're a bit shy. Someone has got a bit embarrassed. What do you think, Bowie? It's great. Six weeks ago Bowie and his three sisters were left in debt and without a home when their mother, Janis, died. I saw the look on his face.

It was just shocked. He was stunned, wasn't he?

He was, and he was absolutely - this big was going to happen, I don't think he thought anything but it surely did. Oh, sweet! the role of mother 18-year-old Crystal has assumed and carer and provider, birthdays, she's been dreading. but it's special days like today, Bowie's got his birthday on Tuesday what I'm going to do. and I don't know the community, But the Victorian town of Ballarat, knew exactly what to do. Nice to see you, mate. I have got a cheque for you. Hooly dooly. Well done, mate. have backed the Wallace children Businesses and individuals to the hilt. Crystal Wallace and her family I was wondering if you could help with something for the kids. Certainly. Cafe Bar Peter 0'Donnell owns Gee Cees for the four children. and by gee he sees a great future are doing. Martin, this is what people he gave me $1,000. A man earlier today, It was fantastic. Where is he? Well, he did not want to be known anonymous, so we don't mind that. and some people just want to remain he gave me $300 The real estate agent over the road just wrote me out a cheque for $500. and the man from Eureka Concrete he pestering his business pals Peter has spent the past month for money and goods. has been magnificent. The response with the house, Crystal, what's the story because I'm told it's a good story. Yeah, well, we've actually received for six months rent free. So someone is given you this house How good is that? I know, it's amazing. full of furniture. We went in and gave them a house A house full of furniture? A house full of furniture, yes. Why do you do it? they needed it. Well, we have got it, End of story? End of story. Asia on Latrobe. Kerrin Foster is from bedrooms, loungeroom, kitchen. Asia on Latrobe had everything from They have done everything, they could, study desks. tables, chairs, everything How much is it worth? around $15,000, I guess. I would be presuming somewhere how they can rally. I think it's bloody wonderful Community Enterprise Craig Whitfield from Ballarat joined the rally. to the Internet We've provided them with access for mobile phones for them and we've organised with one another. so the kids are in constant contact phones for them at their new home. We've also organised fixed line It's just wonderful. through the Internet. I can do my schooling it's just been great. It's just - they feel good...# SONG: # Children waiting for the day a kid herself. Really, Crystal's not much more than that every child should # Feel the way # Sit and listen, sit and listen...# But by herself she's making decisions that would test the best of us. and facing hardships # No-one knew me...# of becoming a police officer She's postponed her dream be there for Bowie, Pearl and Ruby. and she's given up her social life to

I want to give them a future. But with every future there's a past is so appreciated. and that's why your help Janis Wallace was a single mother. I've still got the funeral bill. It was a bit difficult, because that we could use for anything. There was nothing really for the funeral? So you couldn't afford to pay No. the kids, what do you think of that? The fact the town has rallied behind It has been wonderful in human nature, and it really has restored my faith and supported the kids. the way they have all helped Speak for yourself Julia Webber, a special auction for the children it was you who ran at the Brewery Tap Hotel. You raised: $11,000. shiny red Camry. Then there's Crystal's

and gave it to her. Six car yards kicked in That was my main worry. to get the kids around. I just didn't know how I was going

What's your aim with these kids? an inheritance. We hope to give the children they were left with nothing. When their mum passed away get sufficient funds together And what we're hoping is that we get to put a deposit on a house, and ultimately give the children for the rest of their lives. an asset they've got to think about - For Crystal there's plenty cerebral palsy, her uni course Bowie's heart condition, Pearl's her part-time job as a waitress. and, if you can believe this, Why are you working? there's - and I'm only young Well, I'm still 18, and you know, and most people put in a situation or have three children, have something behind them and I don't have anything. But you do now, Crystal. Australia opened its heart Last night and today Community Bank, and, through the Bendigo donated thousands and thousands of dollars.

It's still rolling in. Happy birthday, mate. Thank you. and being nine. But for now it's all about Bowie Oh, sick! Is sick good? Yeah, it's a good thing. (All sing) # Happy birthday dear Bowie, # Happy birthday to you. # Even the mudcake was donated by French Kitchens. Ah, nearly! Martin King once again. And a reminder that donations to the Wallace Family Appeal can be made at any branch of the Bendigo Bank or by phoning: You can also send donations care of: And if you know of someone like Crystal who deserves recognition for the work they're putting in,

let us know by dropping us an email or give us a call. Now to those annoying telemarketers who love to call just as you're sitting down to dinner or your favourite TV show. It's the biggest area of complaint consumer agencies have to deal with. But now there's a move to put these phone pests on hold. They always ring at 6, 6:30, even if you're eating dinner, and they ring. You think, "Man, who is this? What do they want?" It's dinner time at Jo Roberts's place and those annoying telemarketers are at it again. at the moment. Oh, look, it's a bit hectic here

Since having Holly, I find it even more annoying because in the middle of feeding Holly, I'm trying to feed her. By the time I answer the phone and get back to her

she's normally covered in food or crying or I'm trying to tell them nicely to go away when she's crying, so I have to try and get back to her as soon as I can.

You go to put the dinner on and there's this call,

"Good evening, Mrs Burke, would you like to buy...?" It's just very invasive. People actually don't want it. Federal Labor MP Anna Burke has started a community campaign to stop direct marketers dialing into your daily life. What we've produced is a little info kit actually based on the info provided by ADMA. So it gives you the directions of how to apply to get rid of unwelcome telephone calls. The information kit tells you how you can be put on a no-call list, a register of people who don't want to hear from companies selling stuff over the phone. Trouble is, it's not legally enforceable.

That's why Anna Burke is now calling on the Government to get tough on telemarketers.

Making it illegal for them to call if you're on the register. I think people should have the right to say, "No, I don't want to be bugged at home. "I don't want intrusive mail through my letterbox "or my email being attacked with lists of, "'Come on this offer is too good to be true'." People need to have the right to say, "No, I want to maintain my privacy. "I want to maintain my family time. "I don't want these calls coming at night." When we talk about any kinds of restrictions

as far as doing something to stop how effective the telephone is, we are talking about damaging a very significant industry. Darlene Richards is a telemarketing expert, but won't be sold on a regulated industry. She says any restrictions could cost 200,000 Australian call centre jobs. And, far from being annoying, Darlene reckons telemarketers are providing a worthwhile service. Direct marketing telephone calls are all about being able to get a better price for things and sometimes I'm really interested in what they have to say. OK, what was your name, please? Under the plan, telemarketing companies like this will be fined up to $10,000 if they cold call you. Look, I think if you don't have a system of fines, of deterrent, if you don't have a system then how do you stop them? that we all understand. I think fines are a system of fining anyone I think the hardest part is the whole issue of catching them

breached the code and proving they have in fact legislation, you'll still get calls Darlene Richards says even with and researchers, from politicians, charities who will be exempt from the ban. the "Please buy now, buy this offer, Most people are complaining about "it's fantastic", you know. We need to stop that because it's driving people mad.

I'm very frustrated. I'm pleased someone's actually taken an interest in doing that because it's something I think that should be done. Ben McCormack there. And the Federal Government tells us a "do not call" register to stop telemarketers bugging you will be considered before the end of the year. Up next, cheaper grocery prices - the supermarket war where you're the winner.

We hear a lot about the benefits of competition in the economy. It's often harder to see the results, but a survey of supermarket prices leaves no doubt that the entry of a foreign competitor has delivered real rewards for Australian shoppers. and it's convenient. Because it's nice and cheap than Coles and Woolworths? Have you found that they're cheaper Much. Yes. Very much so. is Australian made too. Most of the stuff The rise and rise of Aldi. wherever it goes. Aldi makes a difference came to our shores. Four years since the German chain its 100th store. It's now approaching It began in NSW, moved to Victoria, last year completed the eastern States

and moves are afoot to go west. it's latest store was opened This morning, in Melbourne's outer western suburbs. things it has got are cheaper, yeah. It hasn't got everything but the are sold off pallets - It's ultra cheap home brands colour TVs for $79. of basic household items, And shopping trolleys the cheapest available, and just look at the difference. A whopping $34 difference. you'll find there are lower prices. If there's a lot more competition But whether you shop there or not. on what you pay for groceries it's having an effect at your supermarket register. It has increased competition that will not go away. and it's competition That competition, from Retail World, according to Barry Flannagan

just happens to be near an Aldi. is best felt if your supermarket They tend to lower their prices will be offering to match the ones that Aldi so when the store opens

is the same as an Aldi store. they can say our store have brought their prices down Have you found that Coles and Woolies in some areas where there's an Aldi? fairly obvious, actually, Yes, I think that's become some of the special type lines and also I think they are keeping that Aldi are keeping. Vegemite. Take this great Australian staple,

At Coles it costs $3.56. which happens to be near an Aldi But buy it at a Coles store and hey presto it costs just $2.99. Same story at Woolies. Vegemite sells for $3.66. At Woolworths, which is near an Aldi But buy it at a Woolies store and it's $3.29. of competition. The big chains are always aware Centre for Retail Studies Amanda Young from the Australian says Aldi has forced prices down. If an Aldi moves in of the local supermarkets. it will effect the trading around 80% of the market. Coles and Woolworths currently hold And while Aldi is now just 4%, profit margin, it's cutting in to the big boys' and increasing it's share rapidly. FAST-PACED MUSIC Over the past week we ve put all t@ree supe market chains to the test. we've put all three supermarket

around the country, We took our same shopping list on a suburb's grocery prices. checking the impact Aldi made of the same groceries Here's three trolley loads from each store in Brisbane. All three are different. Aldi proved 25% cheaper than Coles. at Coles and Woolies stores Then we went shopping nearby and those that don't. in areas that have an Aldi store where there's no Aldi, At Coles at Eastgardens in Sydney, our groceries cost $84.44. it was $81.83. At the local Woolies store grocery list Now look what happens with the same that happen to be near an Aldi. at Coles and Woolies stores list is more than $2 cheaper. At Coles Fairfield that same grocery Woolies, it's more than $3. shopping was cheaper, By the way, if you thought online you'd be wrong. dearer on the web. That Vegemite was up to 78 cents for those same trolley loads. And you'd pay more than an extra $6 delivery. Then of course you've got to pay it comes down to one simple rule. In the end able to save money If you have time, you're more often

prices are more competitive. because you can seek out where with those price comparisons. Brady Halls supermarket survey at our website And there's more information on that if you want some cheaper groceries. Now to a group of disabled people a poor second to the profit motive. who fear their interests are running why they've got to move They can't understand for a quarter of a century. from the place where they've lived land values But they suspect it's more to do with than giving them better care. are going to be putting us out. It's an absolute disgrace that they We've been cheated. just let down. I think we've been, I don't know, I hope it doesn't happen anyway. I believe in God. God can make miracles wish we want to live. if we fight for our rights where we Three voices desperate to be heard.

sold out? Evan, do you feel like you've been I reckon they have. They haven't come to us. their decisions. They've already made Meet the residents of Ferguson Lodge. forefront of spinal injury treatment. In its heyday this place was at the We have a facility here people with spinal injuries. that knows how to handle

But the 26 residents here now fear

for a housing development. their home will have to make way ParaQuad want to close us down. and Quadriplegic Association of NSW. ParaQuad is the Paraplegic the best interests of the disabled. It's supposed to represent Lodge's resident action committee. Bruce Benedick is from Ferguson is doing this to us We cannot understand why ParaQuad or why they want to. We've tried to reason with them. to get our point of view across. We've tried to meet with them This is our home, my home. This is my home. and this is where I live. This is my bedroom in a football accident. Evan Fraser broke his neck for 26 years. Ferguson Lodge has been his home out in that community, I know guys here that if they get

they won't last six months. memorabilia business He runs a successful sports from his small room

and is convinced that without round-the-clock care he would be dead. I think a lot of them will just give up and just die. They need care.

They feel good here. They've been here a long time, a lot longer than I have.

Donna! Oh, hi Mark, How are you? Donna Middleton is paralysed from the neck down after a diving accident. She draws strength from her friends here. They're friends, they're mates. We do things. They encourage me. Some of them inspire me. And she'd give anything to be back living with her 19-year-old daughter, who was just three when Donna broke her neck. I'd love to be out there. I tried and it doesn't work. It nearly killed me. And this is what we can't understand, is why our own management, why our own board of directors wants to close a facility like Ferguson Lodge. Neville Knight's biggest concern is that the residents will receive lower levels of medical care if they're forced to move to another facility or into group homes. They believe that they are being pressured and coerced into a situation which might suit the needs of ParaQuad. Peter McClelland is president of the Construction Union, which has taken up the residents' battle, imposing a green ban. No CFMEU member will work on the site until the dispute is settled. They see themselves as a family and are not prepared to just idly stand by and have other people determine where they can and cannot live. Are they hard to grow? Oh, no. How does it make you feel if you have to leave all this behind? Oh, I'd cry. I'd be bored stiff. Fred Gatt's the resident gardener. I love it here.

We here are like a family. You spoil the birds I reckon. Oh, yeah, you should see them. He's also the birdman of Ferguson Lodge. This man prides himself on his independence. This is my barbecue here. Any time you boys want a barbecue, I'm a good cook. He's also manager of the local punting club. We have a punt on the horses and we have a few beers. They call this the Sunshine Club.

Fred's sunshine club. Yeah. Residents of Ferguson Lodge are well known in the area.

They worry how they'd integrate if they're moved somewhere else. We just don't know what's happening. We've asked for guarantees.

ParaQuad's CEO, Greg Smith, admits he can't provide those guarantees. I think they are very fearful of their futures and they are fearful of a process of change. Sitting in his office in ParaQuad's new $7 million building, Greg Smith says Ferguson Lodge should also have been rebuilt years ago. The facility itself needs to change. It's out of date. It no longer meets the disability standards. It is in part in need of repair. Mr Smith says the residents will undergo assessment and be placed in what he describes as suitable accommodation. They are 26 individuals and we want to look at the individual needs of each of them and put in place a suitable care and accommodation package that will meet their needs for the future. Thanks for nothing. That's what I'd say to him. He doesn't care. He's not in a wheelchair. These people that have made decisions in our best interest are not in wheelchairs. We just won't get that level of care outside.

They think we will.

We know we won't. I think they are money hungry. They want to sell this land. They don't care about us. Simon Bouda with that story. We'll certainly keep watching that one. Up next, the very beautiful Liz Hurley.

SONG: # Hey, where's my Weet-Bix? I need them every day... # Does your family start their day with the goodness and energy of wholegrains? Or are they eating cocoa-flavoured popped rice with 0% wholegrain, cornflakes with less than 5% wholegrain, or the biggest-selling energy cereal with less than 25% wholegrain? MATERIAL STRETCHES LOUDLY If you want lasting goodness and real energy can fly into their day... so your kids DOING! ..insist on: Australia's favourite breakfast. your Weet-Bix... # # Hope you've had That face, that figure - to her advantage Elizabeth Hurley has turned both on the movie screen on the world's catwalks, for Estee Lauder cosmetics. and as the front woman as a fashion designer But it's her new role that's brought her back to Australia. Elizabeth, welcome to Australia. Thank you very much. How long have you been here for?

Oh, a few hours. (Laughs) Jetlagged? You know what? I can't even answer that question. I feel so confused from England, After 22 hours on a plane to the fine air of first class, Liz Hurley is testament

and at 40 she's in such great shape, why wouldn't you launch your own fashion line? It is called Elizabeth Hurley Beach and we're launching at David Jones. So far, so predictable.

Beautiful model becomes actress... That's just groovy, baby. ..morphs into u er celebrity... ..morphs into uber celebrity... ..then the fashion thing. But don't rush to judgment just yet. And I'm a farmer.

in England I have a farm in the country

and we have a few cows, a few pigs. playing farmers, really. We're a bit like Marie Antoinette I mean, shoot me down, sitting on a little stool but I cannot imagine Elizabeth Hurley milking a cow. 'cause we're not really dairy, Well, I don't do so much milking we're meat. Neither do I slaughter. to Liz than a very pretty face. And so you see there is much more We're you looking at my microphone? cutaways, so you are fine. No, no, we are just getting some at your bottom, Definitely not looking it, I can assure you of that. not that there is anything wrong with you are an actress, you are a mother. You are a farm manager, How's life as a mum? How's your child? It couldn't be nicer. I am very, very happy. Damien's 3 and a third now and he's mine. and I am the apple of his eye It couldn't be nicer.

And you're in love? who's in Australia, Yes, I have a fabulous boyfriend he'll be at David Jones today. for a freckle-faced journalist So you have no need as a side issue perhaps? you look like Prince Andrew. Let me tell you something, I think (English accent) Oh, lovely. royal bloodlines of the good prince, Unfortunately, one doesn't have the comes to an end, and so my time with a princess

but not before a pash. I looked carefully. for a hint of a face lift, But no, I wasn't searching just lost in admiration really. Thanks very much for your time. Thanks a lot. Bye. Thanks for having me. Prince Andrew look-alike, James Thomas, to his dream assignment. getting close a glimpse of Liz Hurley And Melbourne viewers can catch tomorrow. at the Bourke Street Mall store investigation Next, our exclusive hidden camera what you pay for at the food counter. exposes how you may not be getting Underweighing and overcharging. literally tipping the scales We reveal how shopkeepers are in their favour. Is

that good enough? No, it's not, hat good enoug@ No, it's that good enough? No, it's

nowhere near good enough. The now re near good nough. he fundamental principle is nowhere near good enough. The fundamental principle is the nowhere near good enough. The fundamental princAple is th fundamental princ p e is nowhere near good enough. The

pa d paid consumer should get what they've

paid for. Should we be concerned paid for Should we be concerned

about this? Yes, of course we paid for. Should we be concerned

should. Should people be angry? shou d. Should pfople be a gry?

Very angry. It's dollars out of should. Should people be angry?

goods for. your pocket that you've received no

Weighing up what you buy. we have for your tomorrow night. Just one of the stories Goodnight. Look forward to your company then. by the Australian Caption Centre. Supertext Captions