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20    Defence—Department of Veterans’ Affairs—2014 Client Services Survey—Order for Production of Documents

Senator Lambie, pursuant to notice of motion not objected to as a formal motion, moved general business notice of motion no. 875—That there be laid on the table by the Minister for Veterans’ Affairs (Senator Ronaldson), by no later than 3.30 pm on Monday, 12 October 2015, the following information relating to the 2014 Client Services Survey conducted by ORIMA Research for the Department of Veterans’ Affairs (DVA):

    (a)   any contractual restrictions placed on the Minister releasing the survey methodology by the third party company, ORIMA, which conducted the survey;

    (b)   all questions asked in the survey;

     (c)   the sampling methodology;

    (d)   the format(s) of how the survey and results are stored by DVA;

     (e)   aggregated results for each question (including in an electronic format);

     (f)   aggregated results showing which areas of DVA’s performance are regarded as:

                  (i)   strong,

                 (ii)   poor, and

                (iii)   in need of improvement;

     (g)   a copy of each set of survey responses with any personal identifiers redacted (including in an electronic format);

    (h)   a breakdown by age group of all who responded;

      (i)   a copy of all ‘client commentary’ provided and examples of which are published on the DVA website; and

     (j)   the criteria used by DVA in selecting the summarised interpretation of the results on the DVA website.

Statements by leave : Senator Lambie, the Assistant Minister for Social Services (Senator Fifield) and Senator Whish-Wilson, by leave, made statements relating to the motion.

Question put and passed.