Note: Where available, the PDF/Word icon below is provided to view the complete and fully formatted document
 Download PDFDownload PDF 

Previous Fragment    Next Fragment

26    Family and Community Services—Centrelink—Service Delivery

Senator Siewert, also on behalf of Senator Cameron, pursuant to notice of motion not objected to as a formal motion, moved general business notice of motion no. 1015—That the Senate—

    (a)   notes that:

                  (i)   in the 2014-15 financial year Centrelink had 62 691 complaints, an increase of 18.8 per cent on 2013-14,

                 (ii)   the top complaint was difficulties with phone services, and

                (iii)   the Government has a clear policy of driving people to telephone and online services;

    (b)   recognises the mounting frustration of Australians who experience difficulties with Centrelink and the Department of Human Services, particularly using telephone services and the myGov website; and

     (c)   calls on the Government to address Centrelink’s service delivery failures, including telephone wait times, and provide appropriate support to the millions of Australians who rely on Centrelink and the Department of Human Services.

Statement by leave : The Assistant Cabinet Secretary (Senator Ryan), by leave, made a statement relating to the motion.

Question put and passed.