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Monday, 11 November 2002
Page: 6039


Senator Mark Bishop asked the Minister representing the Minister for Veterans' Affairs, upon notice, on 23 September 2002:

(1) For each of the past 3 years, on how many occasions have veterans been refused admission to each of the former repatriation hospitals.

(2) For each hospital, how many complaints about service have been received in each year since its sale or transfer.


Senator Hill (Minister for Defence) —The Minister for Veterans' Affairs has provided the following answer to the honourable senator's question:

(1) Information is not available on the number of veterans refused admission at the former Repatriation Hospitals. Under the agreements with the States and Ramsay Health Care, eligible persons continue to have rights for treatment as inpatients and outpatients at all former Repatriation Hospitals regardless of the areas in which they reside, where beds are available and the type of treatment they require is available at the hospital.

(2) The below table outlines the number of complaints received about service at the former Repatriation Hospitals between October 1996 to September 2002. Records of complaints prior to October 1996 are not available.

Hospital

Oct 96-Sept 97

Oct 97-Sept 98

Oct 98-Sept 99

Oct 99-Sept 00

Oct 00-Sept 01

Oct 01-Sept 02

Total

Concord

4

3

1

4

1

0

13

Lady Davidson

2

3

0

2

0

3

10

Rozelle

0

0

0

0

0

0

0

QVMH, Picton

0

0

0

0

0

0

0

Heidelberg(A&RMC)

2

4

4

2

3

5

20

Bundoora

0

0

0

0

0

0

0

Macleod

0

0

0

0

0

0

0

Anzac Hostel

0

0

0

0

0

0

0

Greenslopes

3

7

5

2

11

3

31

Wacol

0

0

0

0

0

0

0

Kenmore

0

0

0

0

0

0

0

Daw Park

0

2

1

2

5

2

12

Hollywood

0

2

0

2

5

3

12

Lemnos

0

0

0

0

0

0

0

Hobart

1

1

0

0

0

0

2

12

22

11

14

25

16

100