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Wednesday, 25 February 1987
Page: 650

(Question No. 1455)


Senator Vigor asked the Minister representing the Minister for Communications, upon notice, on 22 October 1986:

(1) What is the estimated current error rate for Yellow Pages entries, Superbold and ordinary White Pages entries and the directories assistance database, in each State.

(2) What was the estimated error rate in each directories assistance database case at the end of each of the last 3 financial years.

(3) What were the estimated Yellow Pages and White Pages error rates in each State for each of the previous 3 sets of these phone books.

(4) What are the expected effects on error rates during the 1986-87 financial year of any reorganisation in the Directories Branch, in each State.

(5) What is the expected effect on the overtime payable in the compilation of the next set of phone books as a result of Directories Branch reorganisations, in each State.

(6) What was the backlog of directories assistance database entries on 30 September 1986, 31 March 1986 and 30 September 1985, in each State.

(7) Is a distinction made between ``errors'' and ``alterations'', if so, when was the distinction first made, and on what grounds, in each State.


Senator Walsh —The Minister for Communications has provided the following answer to the honourable senator's question, based on advice from the Australian Telecommunications Commission:

NSW

Vic.

Qld

SA

WA

Tas.

(1) (a) Yellow Pages...

0.08

0.16

0.10

0.08

0.06

0.15

(b) White Pages...

0.09

0.07

0.09

0.10

0.11

0.06

(c) Directories Assistance...

0.017

0.064

0.027

0.050

0.047

0.018

(2) 1983-84...

0.025

0.048

0.073

0.082

0.074

0.024

1984-85...

0.016

0.061

0.043

0.054

0.082

0.027

1985-86...

0.012

0.069

0.034

0.047

0.055

0.023

(3) Yellow Pages

1983 issues...

0.09

0.14

0.06

0.06

n.a.

0.18

1984 issues...

0.08

0.08

0.07

0.06

0.06

0.10

1985 issues...

0.10

0.16

0.08

0.07

0.04

0.11

White Pages

1983 issues...

0.15

0.07

0.08

0.06

0.20

0.05

1984 issues...

0.12

0.07

0.08

0.05

0.20

0.06

1985 issues...

0.09

0.07

0.10

0.06

0.11

0.13

Notes: Replies to (1) (2) and (3) are estimated % error rates.

Reply to 1 (a) and (b) refers to 1986 issues.

Reply to 1 (c) refers to the position at December, 1986.

(4) The National Directories reorganisation involved the introduction of a sales and marketing structure. This reorganisation is not expected to affect error rates.

(5) There may be a marginal drop in overtime due to better work methods and management, but this is part of an ongoing process and not specifically attributable to the recent reorganisation. With the growth of directory entries the workload will necessarily increase and may offset any short term reduction in overtime.

(6)

NSW

Vic.

Qld

SA

30.9.85...

9,677

12,722

(2.10)...8501

4863

31.3.86...

18 069

14 608

(2.4)...10 349

2245

30.9.85...

14,646

10,679

(21.10)...18 200

3904

Note

Victoria maintains different recording dates (shown in brackets) to other States.

Queensland records metropolitan figures only. The September 1986 figures were influenced by industrial action.

The information requested is not recorded in Western Australia or Tasmania.

(7) Yes. The distinction is as follows:

an error refers to an incorrect listing published in a book or a listing omitted from a directory.

an alteration is where a previously correct listing is amended on customer request, e.g. change of address.

These definitions have always applied in all States.